Setting up Gorgias as a Source
Connecting Gorgias as a Source in Guru lets you sync your Gorgias tickets, messages, users, and teams into Guru. This makes it easy to generate AI-powered Answers from your customer support data, helping your team find the right information quickly without switching apps.
Access RequiredGuru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
Gorgias Access: You do not need to be a Gorgias Admin to set up this source.
Setting up Gorgias as a Source
- Go to Manage > Sources in the Guru web app.
- Select Gorgias from the list of available Source integrations.
- Enter your Gorgias subdomain when prompted (e.g., yourcompany.gorgias.com).
- Select Authorize Access to connect Guru with your Gorgias account.
- Grant Guru permission to access your Gorgias tickets, messages, users, and teams.
- Select the Guru Groups that should have access to this Source’s content.
- Optionally, assign a Source Owner to manage this connection.
- Click Connect Source to start syncing.
What gets synced
Primary objects are the objects used to generate the search record.
| Common Model / What You'll See During Setup | Objects/Data Brought In | Key Fields |
|---|---|---|
| Ticket | Primary Object: Gorgias support tickets/conversations | • Name • Description • Status (Enum) • Priority (Enum) • Ticket URL • Completed at • Contact (UUID) • Assignees (Array) • Tags (Array) • Remote created at • Remote updated at • Remote ID • Remote data |
| Comment | Public messages and internal notes on tickets | • HTML body • Body • User (UUID) • Ticket (UUID) • Contact (UUID) • Is private (Boolean) • Remote created at • Remote ID • Remote data |
| Attachment | File attachments on messages | • File name • File URL • Content type • Uploaded by (UUID) • Ticket (UUID) • Remote created at • Remote ID • Remote data |
| Contact | Customer contacts | • Name • Email address • Details • Remote ID • Remote data |
| User | Gorgias agents/support staff | • Name • Email address • Is active (Boolean) • Teams (Array) • Remote ID • Remote data |
| Team | Agent teams | • Name • Description • Remote ID • Remote data |
| Tag | Ticket tags/labels | • Name • Remote ID • Remote data |
Permissions
- When you connect Gorgias as a source in Guru, you'll permission that content in Guru. Learn more here.
- If someone is not provided with access in Guru to this source, they will not see Gorgias results in searches or when chatting with Guru.
Updated about 2 months ago
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