Setting up Gorgias as a Source
Connecting Gorgias as a Source in Guru lets you sync your Gorgias tickets, messages, users, and teams into Guru. This makes it easy to generate AI-powered Answers from your customer support data, helping your team find the right information quickly without switching apps.
Access RequiredGuru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
Gorgias Access: You do not need to be a Gorgias Admin to set up this source.
Setting up Gorgias as a Source
- Go to Manage > Sources in the Guru web app.
- Select Gorgias from the list of available Source integrations.
- Enter your Gorgias subdomain when prompted (e.g., yourcompany.gorgias.com).
- Select Authorize Access to connect Guru with your Gorgias account.
- Grant Guru permission to access your Gorgias tickets, messages, users, and teams.
- Select the Guru Groups that should have access to this Sourceโs content.
- Optionally, assign a Source Owner to manage this connection.
- Click Connect Source to start syncing.
What gets synced
Primary objects are the objects used to generate the search record.
Common Model / What You'll See During Setup | Objects/Data Brought In | Key Fields |
|---|---|---|
Ticket | Primary Object: Gorgias support tickets/conversations | โข Name โข Description โข Status (Enum) โข Priority (Enum) โข Ticket URL โข Completed at โข Contact (UUID) โข Assignees (Array) โข Tags (Array) โข Remote created at โข Remote updated at โข Remote ID โข Remote data |
Comment | Public messages and internal notes on tickets | โข HTML body โข Body โข User (UUID) โข Ticket (UUID) โข Contact (UUID) โข Is private (Boolean) โข Remote created at โข Remote ID โข Remote data |
Attachment | File attachments on messages | โข File name โข File URL โข Content type โข Uploaded by (UUID) โข Ticket (UUID) โข Remote created at โข Remote ID โข Remote data |
Contact | Customer contacts | โข Name โข Email address โข Details โข Remote ID โข Remote data |
User | Gorgias agents/support staff | โข Name โข Email address โข Is active (Boolean) โข Teams (Array) โข Remote ID โข Remote data |
Team | Agent teams | โข Name โข Description โข Remote ID โข Remote data |
Tag | Ticket tags/labels | โข Name โข Remote ID โข Remote data |
Permissions
- When you connect Gorgias as a source in Guru, you'll permission that content in Guru. Learn more here.
- If someone is not provided with access in Guru to this source, they will not see Gorgias results in searches or when chatting with Guru.
Updated 6 days ago
