Setting up Gorgias as a Source
Connecting Gorgias as a Source in Guru lets you sync your Gorgias tickets, messages, users, and teams into Guru. This makes it easy to generate AI-powered Answers from your customer support data, helping your team find the right information quickly without switching apps.
Access RequiredGuru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
Gorgias Access: You do not need to be a Gorgias Admin to set up this source.
Setting up Gorgias as a Source
- Go to Manage > Sources in the Guru web app.
- Select Gorgias from the list of available Source integrations.
- Enter your Gorgias subdomain when prompted (e.g., yourcompany.gorgias.com).
- Select Authorize Access to connect Guru with your Gorgias account.
- Grant Guru permission to access your Gorgias tickets, messages, users, and teams.
- Select the Guru Groups that should have access to this Sourceās content.
- Optionally, assign a Source Owner to manage this connection.
- Click Connect Source to start syncing.
What gets synced
Primary objects are the objects used to generate the search record.
| Common Model / What You'll See During Setup | Objects/Data Brought In | Key Fields |
|---|---|---|
| Ticket | Primary Object: Gorgias support tickets/conversations | ā¢ Name ā¢ Description ā¢ Status (Enum) ā¢ Priority (Enum) ā¢ Ticket URL ā¢ Completed at ā¢ Contact (UUID) ā¢ Assignees (Array) ā¢ Tags (Array) ā¢ Remote created at ā¢ Remote updated at ā¢ Remote ID ā¢ Remote data |
| Comment | Public messages and internal notes on tickets | ā¢ HTML body ā¢ Body ā¢ User (UUID) ā¢ Ticket (UUID) ā¢ Contact (UUID) ā¢ Is private (Boolean) ā¢ Remote created at ā¢ Remote ID ā¢ Remote data |
| Attachment | File attachments on messages | ā¢ File name ā¢ File URL ā¢ Content type ā¢ Uploaded by (UUID) ā¢ Ticket (UUID) ā¢ Remote created at ā¢ Remote ID ā¢ Remote data |
| Contact | Customer contacts | ā¢ Name ā¢ Email address ā¢ Details ā¢ Remote ID ā¢ Remote data |
| User | Gorgias agents/support staff | ā¢ Name ā¢ Email address ā¢ Is active (Boolean) ā¢ Teams (Array) ā¢ Remote ID ā¢ Remote data |
| Team | Agent teams | ā¢ Name ā¢ Description ā¢ Remote ID ā¢ Remote data |
| Tag | Ticket tags/labels | ā¢ Name ā¢ Remote ID ā¢ Remote data |
Permissions
- When you connect Gorgias as a source in Guru, you'll permission that content in Guru. Learn more here.
- If someone is not provided with access in Guru to this source, they will not see Gorgias results in searches or when chatting with Guru.
Updated 4 months ago
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