Understanding key terms: Guru Glossary
This glossary defines common Guru terms in alphabetical order. Use it to quickly understand features, roles, and functions throughout the Guru platform.
A
Admin
A User with the highest level of control in Guru. Admins can manage users, Groups, Collections, and workspace settings. They can also assign roles, adjust permissions, and access workspace-wide analytics.
Learn more about Admins
AI Suggest
Automatically suggests relevant Guru Cards based on what a user is working on in their browser.
Overview
AI Training Center
Centralized space to train and improve AI Answers.
All-in-One
Guru plan that combines multiple features in one subscription.
See pricing
Analytics
Insights into how your knowledge is being used. Track who’s viewing Cards, what’s being searched for, and how up-to-date your content is.
Announcement
Allows you to notify your workspace of new or important content—and track who has read it.
Answers
An AI-powered way to get fast, reliable answers from verified knowledge in your Guru workspace—without needing to search Cards manually.
Ask an Expert (Q&A)
Allows you to direct questions to the best-suited individual or Group. Answers can be converted into Cards for reuse and surfaced later as suggested answers.
Assist
A writing tool to help polish your content. Offers features like grammar correction, tone adjustment, summarization, and translation.
Using Assist
Author
Subject matter experts or managers who create, edit, and verify Cards.
More on roles
C
Callout
Visual highlight in a Card to emphasize important information.
Card
The core unit of knowledge in Guru. A Card holds one specific piece of information (e.g., a how-to or FAQ) and is designed to be searchable and easy to update.
Card Editor
The workspace where you format Card content. Supports rich text, images, tables, and more.
Writing and formatting content
Card Manager
Tool for authors and Collection owners to filter, assess, and manage content. Supports bulk actions.
Bulk actions in Card Manager
Collection Owner
Manages a specific Collection.
Learn about roles
Collections
Top-level content segments in Guru. Help manage access, permissions, and content distribution.
Comments
Used to notify teammates, ask questions, or suggest content updates on a Card. Admins can disable this feature workspace-wide.
Community
External forum where Guru users connect, share insights, and learn from each other.
Visit the Community
Content Migration
Options to import existing content into Guru, available only to Admins.
Content migration overview
Custom Page
Personalized Pages to share internal resources and knowledge.
Custom Pages Overview
E
Embed
Embed Guru content into other tools or web pages.
How to embed
Employee Profile
Each workspace member has a profile page. HRIS sync can populate this automatically.
About employee profiles
Enterprise
Guru plan built for large-scale organizations.
See pricing
Enterprise Search
Search across multiple tools and platforms using Guru.
Enterprise Search overview
Expert
Role responsible for managing content in the AI Training Center. Questions can also be assigned via "Ask an Expert (Q&A)."
F
Favorite
Bookmark Cards for quick access.
Finding and organizing Cards
Folder
Organizes Cards within a Collection. Allows drag-and-drop nesting up to three levels.
Creating folders
Fuzzy Matching
Guru’s search can find results even if the terms aren’t exact—misspellings included.
G
Group
Sets of users with shared access and permissions.
Managing Groups
Guru Extension
Browser extension that brings Guru into apps like Zendesk, Gmail, and Salesforce.
GuruGPT
Guru’s custom AI assistant that answers questions using verified knowledge.
H
HRIS Sync
Connects your HR system to Guru to sync employee data.
HRIS Sync guide
I
IdP
Identity Provider used to manage user authentication in Guru.
iFrame
Used to embed external content in a Guru Card.
Embedding FAQ
Intranet
Company-wide internal knowledge hub built in Guru.
K
Knowledge Agent
AI-powered Q&A tool in Guru that uses trusted content.
Creating Knowledge Agents
Knowledge Agent Owner
Manages a Knowledge Agent’s configuration and behavior.
Knowledge Base
Central repository for organizational knowledge in Guru.
Knowledge Clipper
Guru browser extension feature to save content from the web.
Knowledge Management
The process of creating, sharing, and managing information in Guru.
Knowledge Sync
Brings content from external tools into a read-only Collection.
Setting up Knowledge Syncs
Knowledge Trigger
Suggests relevant Cards based on fields detected on a page.
Setting up Triggers
L
Legacy Builder / Free / Starter
Retired subscription tiers.
M
Markdown
Markup language supported in Guru Cards for formatting text.
My Library
Quick access to followed Authors, Cards, and favorites.
Follow a Card
O
Org Chart
Visual layout of team structure in Guru.
Viewing your org chart
P
Pages
Customizable, branded Pages that serve as knowledge hubs.
Overview of Custom Pages
Permissions
Control who can view, edit, and verify content in Guru.
R
Read-only
Users who can view and consume content but not create or verify it.
More on Read-only users
Related Cards
Surface similar Cards that others have used in context.
Using Related Cards
S
SCIM
Protocol for automating user identity and access management.
Source Owner
Manages a Source’s settings and integrations.
Sources
The Collections or linked applications referenced in Guru Answers.
Linking Sources
SSO (Single Sign-On)
Login via one identity provider (e.g., Okta, OneLogin) for seamless access.
SSO setup
T
Tag
Enhances search by adding searchable attributes to Cards.
Adding Tags
Tag Category
Organizes tags into categories.
Managing Tag Categories
Tag Manager
Manage tags in bulk: create, organize, and delete.
Bulk tag management
Tasks
Action items assigned to users within Guru.
U
User
Anyone with a Guru account. Permissions determine what they can do.
V
Verification
Status showing whether Card content is up-to-date and trustworthy.
Verifying content
Verification Score
Percentage of verified content in a Collection. Viewable in the extension, app, or Analytics.
Improving verification scores
Verifier
Person or group with authority to verify Cards.
Viewer
User role limited to viewing a Knowledge Agent (no management of the Agent)
W
Wiki
Knowledge hub structure that supports self-serve content access.
Workspace
A billed group of users, such as a company or department.
About Workspaces
Updated about 23 hours ago