📚 Understanding key terms: Guru Glossary

A

Admin A User with the highest level of control in Guru. Admins can manage users, Groups, Collections, and workspace settings. They can also assign roles, adjust permissions, and access workspace-wide analytics. Learn more about Admins

AI Suggest Automatically suggests relevant Guru Cards based on what a user is working on in their browser. Overview

AI Agent Center (formerly "AI Training Center") Centralized space to train and improve AI Answers.

All-in-One Guru plan that combines multiple features in one subscription. See pricing

Analytics Insights into how your knowledge is being used. Track who’s viewing Cards, what’s being searched for, and how up-to-date your content is.

Announcement Allows you to notify your workspace of new or important content—and track who has read it.

Answers An AI-powered way to get fast, reliable answers from verified knowledge in your Guru workspace—without needing to search Cards manually.

Assist A writing tool to help polish your content. Offers features like grammar correction, tone adjustment, summarization, and translation. Using Assist

Author Subject matter experts or managers who create, edit, and verify Cards. More on roles

C

Callout Visual highlight in a Card to emphasize important information.

Card The core unit of knowledge in Guru. A Card holds one specific piece of information (e.g., a how-to or FAQ) and is designed to be searchable and easy to update.

Card Editor The workspace where you format Card content. Supports rich text, images, tables, and more. Writing and formatting content

Card Manager Tool for authors and Collection owners to filter, assess, and manage content. Supports bulk actions. Bulk actions in Card Manager

Collection Owner Manages a specific Collection. Learn about roles

Collections Top-level content segments in Guru. Help manage access, permissions, and content distribution.

Comments Used to notify teammates, ask questions, or suggest content updates on a Card. Admins can disable this feature workspace-wide.

Community External forum where Guru users connect, share insights, and learn from each other. Visit the Community

Content Migration Options to import existing content into Guru, available only to Admins. Content migration overview

Custom Page Personalized Pages to share internal resources and knowledge. Custom Pages Overview

E

Embed Embed Guru content into other tools or web pages. How to embed

Employee Profile Each workspace member has a profile page. HRIS sync can populate this automatically. About employee profiles

Enterprise Guru plan built for large-scale organizations. See pricing

Enterprise Search Search across multiple tools and platforms using Guru. Enterprise Search overview

Expert Role responsible for managing content in the AI Training Center.

F

Favorite Bookmark Cards for quick access. Finding and organizing Cards

Folder Organizes Cards within a Collection. Allows drag-and-drop nesting up to three levels. Creating folders

Fuzzy Matching Guru’s search can find results even if the terms aren’t exact—misspellings included.

G

Group Sets of users with shared access and permissions. Managing Groups

Guru Extension Browser extension that brings Guru into apps like Zendesk, Gmail, and Salesforce.

GuruGPT Guru’s custom AI assistant that answers questions using verified knowledge.

H

HRIS Sync Connects your HR system to Guru to sync employee data. HRIS Sync guide

I

IdP Identity Provider used to manage user authentication in Guru.

iFrame Used to embed external content in a Guru Card. Embedding FAQ

Intranet Company-wide internal knowledge hub built in Guru.

K

Knowledge Agent AI-powered Q&A tool in Guru that uses trusted content. Creating Knowledge Agents

Knowledge Agent Owner Manages a Knowledge Agent’s configuration and behavior.

Knowledge Base Central repository for organizational knowledge in Guru.

Knowledge Clipper Guru browser extension feature to save content from the web.

Knowledge Management The process of creating, sharing, and managing information in Guru.

Knowledge Sync Brings content from external tools into a read-only Collection. Setting up Knowledge Syncs

Knowledge Trigger Suggests relevant Cards based on fields detected on a page. Setting up Triggers

L

Legacy Builder / Free / Starter Retired subscription tiers.

M

Markdown Markup language supported in Guru Cards for formatting text.

O

Org Chart Visual layout of team structure in Guru. Viewing your org chart

P

Pages Customizable, branded Pages that serve as knowledge hubs. Overview of Custom Pages

Permissions Control who can view, edit, and verify content in Guru.

R

Read-only Users who can view and consume content but not create or verify it. More on Read-only users

Related Cards Surface similar Cards that others have used in context. Using Related Cards

S

SCIM Protocol for automating user identity and access management.

Saved and Following (Formerly "My Library.") Quick access to followed Authors, Cards, and favorites.

Source Owner Manages a Source’s settings and integrations.

Sources The Collections or linked applications referenced in Guru Answers. Linking Sources

SSO (Single Sign-On) Login via one identity provider (e.g., Okta, OneLogin) for seamless access. SSO setup

T

Tag Enhances search by adding searchable attributes to Cards. Adding Tags

Tag Category Organizes tags into categories. Managing Tag Categories

Tag Manager Manage tags in bulk: create, organize, and delete. Bulk tag management

Tasks Action items assigned to users within Guru.

U

User Anyone with a Guru account. Permissions determine what they can do.

V

Verification Status showing whether Card content is up-to-date and trustworthy. Verifying content

Verification Score Percentage of verified content in a Collection. Viewable in the extension, app, or Analytics. Improving verification scores

Verifier Person or group with authority to verify Cards.

Viewer User role limited to reading content without managing it.

W

Wiki Knowledge hub structure that supports self-serve content access.

Workspace A billed group of users, such as a company or department. About Workspaces