Welcome! 👋 Whether you're brand new to Guru or just need a refresher on what a Card is (we've all been there), you're in the right place.

This glossary is here to help you quickly get up to speed on the terms and phrases you'll see across Guru. No jargon, no fluff—just simple definitions designed to help you feel confident using the product and understanding how it all fits together.

If you ever find yourself asking, “Wait… what does that mean?”—come back here. We’ve got your back.

✅ Core Concepts

User
Anyone with a Guru account. Users can view, search for, and interact with knowledge in Guru—and depending on their permissions, they might also create content, verify Cards, or manage settings. Every teammate who logs into Guru is considered a User.

Group
Sets of users that you can use to manage permissions and assignments. Groups make it easier to assign Verification responsibilities or control who sees what content.

Card
The building block of knowledge in Guru. A Card holds a single piece of information—like an FAQ answer, a how-to, or a product explainer. Cards are designed to be bite-sized, searchable, and easy to keep updated.

Collection
A group of related Cards, usually organized by team, topic, or purpose. Think of a Collection like a digital filing cabinet—it keeps everything neat and makes it easier to manage who has access to what.

Folder
A way to organize Cards within a Collection. Folders help group similar Cards together so users can navigate content more easily. You can also nest Folders within Folders for deeper structure.

Verification
Guru’s built-in way of keeping knowledge accurate and trustworthy over time. When a Card is Verified, it means someone has reviewed it and confirmed that the information is still correct. You can set how often each Card needs to be re-verified—so nothing slips through the cracks.

Verifier
The person (or people) responsible for keeping a specific Card up-to-date. Verifiers get reminders when it’s time to check a Card, and only they can mark it as Verified. Assigning Verifiers helps your team know who owns what—and makes it easier to trust the knowledge you’re using.

Card Editor
The space where users write and format content on a Card. You can add rich text, images, links, tables, callouts, and more to help your knowledge shine.

Comments
A way to collaborate on Cards. Users can leave questions, feedback, or suggestions—without needing to change the Card’s content directly.

Tags

Keywords you can add to Cards to help with searchability and organization. Tags don’t affect a Card’s location, but they do make it easier to find related content.

Permissions
Control who can view, edit, verify, or manage content in Guru. Permissions are customizable and help ensure the right people have the right level of access.

✨ Features That Make Guru… Guru

Guru Extension
A browser extension that brings Guru to wherever you're working—like Zendesk, Gmail, or Salesforce. It makes finding and using knowledge lightning-fast without switching tabs.

Slack Integration
A way to search for and share Guru Cards right from Slack. You can also capture new knowledge directly from Slack messages.

Knowledge Triggers
Smart suggestions that proactively surface relevant Cards based on the page you're on—no search required.

Analytics
Insights into how your knowledge is being used. Track who’s viewing Cards, what’s being searched for, and how up-to-date your content is.

Assist
A feature that helps you write better, faster by suggesting improvements to Card content as you work. Think of it like a helpful writing buddy that knows your style.

Answers
A fast, AI-powered way for users to get instant, reliable answers to their questions—pulled from verified knowledge across your Guru workspace. No digging through Cards required.

👥 User Roles

Admin
A User with the highest level of control in Guru. Admins can manage users, Groups, Collections, and workspace settings. They can also assign roles, adjust permissions, and access workspace-wide analytics. Basically, if it needs configuring, the Admin’s got the keys.

Collection Owner
The person responsible for managing a specific Collection. Collection Owners can adjust permissions, assign Verifiers, and update settings for their Collection—but they don’t have admin-level access to the entire workspace. Think of them as the go-to person for anything happening inside their Collection.

Author
A User who can create, edit, and verify content in a Collection. Authors help keep knowledge fresh by writing Cards, updating content, and participating in Verification workflows. (Note: Authors need to be granted access to a Collection before they can start creating content in it.)

Read-Only User
A User who can search for and view Cards—but can’t create, edit, or verify content. This role is great for teammates who need to use knowledge without managing it.