📚 Understanding key terms: Guru Glossary

Use this glossary as a quick reference for key terms across the Guru platform.

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A

Admin. User with the highest control level in Guru. Admins manage users, Groups, Collections, workspace settings, roles, and permissions.

AI Agent Center. The central hub for managing Knowledge Agents and reviewing their activity. Use the AI Agent Center to access answer analytics, review quality logs, manage automations, and train agents across the last 90 days of activity.

AI Suggest. Feature that automatically suggests relevant Guru Cards based on a user's activity in their browser.

Analytics. Usage insights tracking Card views, search queries, and content currency across your workspace.

Announcement. Notification feature for workspace content with read-tracking capability.

Answers. AI-powered responses delivered from verified workspace knowledge via a Knowledge Agent.

Assist. Writing tool offering grammar correction, tone adjustment, summarization, and translation directly in the Card editor.

Author. A user who creates, edits, and verifies Cards. Authors are typically subject matter experts or content managers.

Automations (Knowledge Agent). Scheduled, recurring prompts that run on a Knowledge Agent with Skills enabled. Automations run on a configurable cadence (hourly, daily, weekly, monthly, or annually) and can draft Cards, call connected tools, or post updates—anything the agent can do in chat can be automated.

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C

Callout. A visual highlight used to emphasize important information in a Card.

Card. The core unit of knowledge in Guru. Each Card holds one specific piece of information, designed to be searchable, verifiable, and easy to update.

Card Editor. The workspace for formatting Card content, supporting rich text, images, tables, and embeds.

Card Manager. A tool for filtering, assessing, and managing content in bulk across your workspace.

Collection. The top-level organizational structure in Guru. Collections manage access, permissions, and content distribution across user groups.

Collection Owner. A user who manages a specific Collection, including its content, permissions, and members.

Comments. A feature for notifying teammates, asking questions, or suggesting updates directly on a Card.

Content migration. Admin-only options for importing existing content into Guru from external sources.

Credit. The unit of consumption for AI-powered actions in Guru. Credits are used when a Knowledge Agent answers a question, runs an automation, or performs a manual quality check. Usage can be monitored in the Credits and Usage dashboard.

Custom Page. A personalized Page for sharing internal resources, links, and knowledge with a specific audience.

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E

Embed. The capability to place Guru content into other tools or web pages using an embed code.

Employee Profile. Workspace member profile pages, auto-populated via HRIS sync.

Enterprise Search. Cross-platform search that surfaces results from Guru and connected external sources in one place.

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F

Favorite. A bookmark feature for quick access to frequently used Cards.

Folder. An organizational tool within Collections for grouping Cards. Folders support up to three levels of nesting.

Fuzzy matching. A search function that returns results even when query terms are inexact or misspelled.

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G

Group. A set of users with shared access and permissions across Collections and content.

Guardrail. A safety control applied to a Knowledge Agent to prevent misuse or unsafe outputs. Guardrails are configured per agent and include protections like Jailbreak Detection, which identifies and blocks attempts to override the agent's instructions or bypass its behavior settings.

Guru Extension. A browser extension that integrates Guru into any webpage, enabling search, AI Suggest, and Knowledge Triggers without leaving your current tab.

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H

HRIS Sync. A connection to an HR system that automatically syncs employee data—like names, titles, and teams—into Guru.

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I

IdP (Identity Provider). A system that manages user authentication, used for SSO and SCIM provisioning.

iFrame. A method for embedding external web content directly into a Guru Card.

Intranet. A company-wide internal knowledge hub built in Guru using Pages and Collections.

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J

Jailbreak Detection. A Guardrail that identifies and blocks attempts to override a Knowledge Agent's configured behavior or instructions. When triggered, the agent declines to respond and logs the attempt.

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K

Knowledge Agent. A configurable AI agent that connects to your company's information sources to answer questions, maintain content quality, run automations, and integrate with external tools. Teams can create multiple agents tailored to specific departments or use cases. See also: Skill, Guardrail, Automations (Knowledge Agent), Credit.

Knowledge Agent Owner. A user with Owner-level access to a Knowledge Agent. Owners can manage agent settings, configure quality rules, view analytics, and manage automations.

Knowledge Base. The central repository of organizational knowledge in Guru, made up of Cards, Folders, and Collections.

Knowledge Clipper. A browser extension feature for saving web content directly as a Guru Card.

Knowledge Sync. A read-only Collection feature that brings external tool content—like Confluence pages or Notion docs—into Guru as searchable knowledge.

Knowledge Trigger. A feature that suggests relevant Cards automatically based on content detected on the current page or in a connected tool.

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M

Markdown. A supported markup language for formatting Card text content.

MCP (Model Context Protocol). An open standard that allows external AI tools to query Guru as a governed knowledge source. When Guru is connected as an MCP server, tools like Claude, Cursor, or other AI assistants can retrieve verified, sourced answers from your workspace.

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O

Org Chart. A visual layout of your team's structure, built from employee profile data in Guru.

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P

Pages. Customizable, branded knowledge hubs in Guru used to organize and surface content for specific teams or audiences.

Permissions. Controls that determine who can view, edit, and verify content across Collections, Cards, and Knowledge Agents.

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Q

Quality Log. A running record of every verification decision made by a Knowledge Agent. Each entry in the Quality Log shows which card or document was reviewed, the action taken (verified, unverified, or no action), the confidence level, and the rule that triggered the decision.

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R

Read-only. A user role limited to viewing and consuming content, without the ability to create, edit, or verify Cards.

Related Cards. A feature that surfaces similar Cards based on usage context and content relevance.

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S

SCIM. A protocol that automates user identity and access management between an IdP and Guru.

Skill. A capability added to a Knowledge Agent that extends what it can do beyond answering questions. Skills enable agents to run automations, take actions in connected tools, and perform content operations. Skills are enabled per agent in the agent's settings.

Source. A Collection or connected application that a Knowledge Agent can search when generating answers. Sources can be Guru Cards, Google Drive, Slack, Salesforce, Confluence, and more.

Source Owner. A user who manages a specific Source's settings and integration configuration.

SSO (Single Sign-On). A login method that allows users to access Guru through a single identity provider without a separate password.

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T

Tag. A searchable attribute applied to Cards to improve discoverability across the workspace.

Tag Category. An organizational structure used to group related tags together.

Tag Manager. A bulk management tool for creating, organizing, and deleting tags across the workspace.

Tasks. Action items that can be assigned to users within the Guru workspace.

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U

User. Anyone with a Guru account. A user's role and permissions determine what they can view, create, and manage.

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V

Verification. The status indicating that a Card's content is current and trustworthy. Cards can be verified manually by a designated verifier or automatically by a Knowledge Agent's quality rules.

Verification Score. The percentage of Cards within a Collection that are currently verified.

Verifier. A person or group with the authority to verify Cards within a Collection.

Viewer. A role limited to consuming content, without the ability to manage or verify Cards.

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W

Wiki. A knowledge hub structure in Guru that supports self-serve content access and browsing.

Workspace. The top-level environment for a company or team in Guru. All users, Collections, and agents live within a workspace.