Using AI Assist to Create and Improve Knowledge

Guru Assist utilizes generative artificial intelligence (AI) to help subject matter experts quickly and efficiently improve and bring clarity to the knowledge they're creating.

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Access Required

Users need to be on Guru's All-In-One or Enterprise plan to utilize this feature.

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Important

While Assist can provide valuable information, it's crucial to review and verify the generated content. Use the AI-generated responses as a starting point, fact-check them, and validate their accuracy. Editing and curating the AI-generated content ensures its quality and reliability.

What can Assist do?

Improve

Improve spelling, grammar, and adjust vocabulary to meet your needs.

• Fix spelling and grammar: Correct any spelling or grammatical errors.
• Simplify vocabulary / Remove jargon: Remove jargon words and replace them with synonyms that are more universally understood. Prioritize clarity and inclusivity.
• Refine / Formalize: Make text more refined/formalized by improving grammar, sentence structure, and flow.
• Decrease words / Shorten: Condense by decreasing the number of words while maintaining the same message and tone/voice.

Summarize

Create a summary of a Card with the length and format of your choosing.

• Quick summary: Generate a quick overview of the main points of the Card (typically between 1-3 sentences).
• Detailed summary: Generate a more detailed summary in paragraph form (typically greater than 3 sentences).
• Bulleted List: Generate a bullet list summarizing Card content.
• Numbered List: Generate a numbered list summarizing Card content.

Adjust Tone

Adjust the tone/voice of the writing to match your readers' expectations/needs.

• Conversational
• Direct
• Empathetic
• Professional
• Witty

Translate

Translate text into commonly used languages.

• Chinese
• English
• French
• German
• Japanese
• Spanish
• Portuguese

Custom prompt

Write your own prompts to tell Guru Assist to create new Card content for you, or to tell Guru Assist how you'd like to edit existing Card content.

Instructions to set up a custom prompt for AI Assist can be found in Managing AI Assist Settings.

Best practices to set up a custom prompt can be found in Managing Assist Settings and Custom Actions.

Using Assist to create a new Guru Card

1. As a Collection owner or author, start by creating a new Guru Card in Guru's web app or in Slack.
2. In the editor toolbar, click Assist. Get started by typing a custom prompt describing the content you want Assist to generate for you. It is expected to see "No matches were found." before typing the custom prompt when the Guru Card is blank.
3. After typing a prompt in the open text field, hit return or enter on your keyboard to submit. While the content preview generates, you have the option to Cancel the command.
4. After the content preview is generated, you are presented with the options to retry and generate a new result, add the Assist-generated content to the Card, or discard the Assist-generated content altogether.
5. Click the + Add to Card button to insert the Assist generated content to the bottom of the Card.
6. Click 🔄 Retry to have Assist generate a new answer.
7. Click the X in the top right corner of the modal to discard the Assist-generated content. The draft Assist content will not be saved after discarding.
8. (Optional) To generate a new content draft by submitting a new custom prompt, click where you see the previous custom prompt and type a new custom prompt. Hit return or enter on your keyboard to submit.

Using Assist to edit an existing Guru Card

1. As a Collection owner or author, start by editing a draft Card or editing a published Card in Guru's web app.
2.  In the editor toolbar, click Assist to reveal the options for modifying all of the text in the Card.
3. Type to select the desired Summarize, Improve, Adjust Tone, or Translate action from the menu, or, type a custom action describing the content you want Assist to generate for you and click on your prompt to submit. While the content preview generates, you have the option to Cancel the command.
4. After the content preview is generated, you are presented with the option to replace, add, generate a new result, or discard the Assist-generated content altogether.
   1. Click the ✔️Replace text button to replace the highlighted text or entire Card content with the Assist generated content.
   2. Click the + Add below button to insert the Assist generated content to the bottom of the Card.
   3. Click 🔄 Retry to have Assist generate a new answer.
   4. Click the X in the top right corner of the modal to discard the Assist-generated content. The draft Assist content will not be saved after discarding.

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Note

Assist summarizes a maximum of 3,000 words. If you try to summarize more than 3,000 words, you will see an error message explaining the Card is too long to summarize. You will then have the option to summarize the first 3,000 words in the Card or exit the Assist mode.

Frequently Asked Questions about using Assist to create Guru Cards

Can Assist summarize files, images, and videos uploaded to or embedded in the Guru Card?
At this time, Assist will only summarize the text content of the Guru Card.

Can I select the text I want Assist to summarize? 
Yes (up to 3,000 words). Make sure you highlight the text to be modified with your cursor before clicking Assist in the Card editor navigation bar.

Why didn't my custom prompt apply to all of the Card's content?
When editing a Guru Card containing existing content, if no text is selected before the Assist button is clicked and a custom prompt is submitted, the Card content is not ingested and the custom prompt will not apply to the whole Card.

How do I save a custom prompt?
Currently, workspace admins control all Assist settings and can create and save a custom prompt for Groups to access from the Card editor's Assist menu.

Can I control which users have access to Assist?
Assist is available at the workspace level and managed by Guru admins under Settings > Assist. When Assist for Authors is enabled, the content generation and custom prompt features are accessible to any user with a Collection owner or author role. When Assist for Readers is enabled, all teammates have access to the Assist feature in the Card's toolbar.

Can Assist summarize files, images, and videos uploaded to or embedded in the Guru Card?
At this time, Assist will only summarize the text content of the Guru Card.

Why did Assist generate unique content? 
Assist generates content summaries based on the prompt you provide. This prompt may be comprised of the Card content and any appended instructions. When your prompt is a specific instruction or is comprised of words with no semantic meaning and an Assist action is selected, it is possible for Assist to generate a hallucination. This underscores the importance of verifying the accuracy of the content generated by Assist before publishing a Card.

Can I control the list of Assist actions available to Card readers?    
Yes! Custom prompts for Assist are managed by workspace admins under Manage > Workspace Preferences Assist. What Assist custom prompts has your team created? Start a conversation in the Guru Community.