Verifying Guru Cards in Slack

Verification is how Guru keeps knowledge trustworthy. When a Card is verified, your team — and Guru's Knowledge Agents — can trust that its content is accurate and current. When verification lapses, that Card may be deprioritized in AI-generated answers or flagged as outdated.

Guru makes it easy to stay on top of your verification queue without leaving Slack. You'll receive a daily notification from @guru if you have Cards due for review, and you can verify them directly in Slack — no need to switch to the web app.

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Access Required

Only users assigned as a verifier on a Card — typically Collection Owners or users with a relevant custom role — can verify Cards.

How Guru notifies you about Cards to verify

Guru sends you a daily Slack DM from @guru when you have Cards due for verification. You can verify Cards directly from that notification, or use one of the methods below to work through your queue at any time.

Knowledge Agent quality automations can also trigger verification notifications. If a Knowledge Agent marks one of your Cards as unverified during its daily quality check, you'll receive a Slack notification asking you to review it.

Verifying Cards from the Guru app Home tab

The Home tab gives you a quick overview of all Cards waiting for your review and is the fastest way to verify multiple Cards at once.

1. Open the Guru app in Slack.
2. Click the Home tab.
3. In the Cards to Verify section, click Review Cards and Verify.
4. Review each Card and click Verify to confirm the content is accurate and up to date.

Verifying Cards from your task queue

Your task queue walks you through Cards one at a time — useful when working from a daily notification or when you want to focus on verifications without distraction.

1. Open a direct message with the Guru app (@guru) in Slack.
2. Type work task queue and press Return.
3. Click Start Verifying to begin.
4. For each Card presented:
   • Click Verify if the content is accurate and current.
   • Click Skip to come back to it later.

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Note

Skipped Cards remain in your verification queue and will reappear for review. Skipping is useful when a Card needs more research before you can confidently verify it, or when someone else on your team is better placed to confirm its accuracy.

To switch to the full verification experience, click Open Task Queue in Guru to continue in the web app.

Verifying in Slack vs. the web app

Both options verify Cards the same way — the difference is in the experience:

• Slack. Best for quick, in-context verification. Work through your queue from the Home tab or task queue without switching tools. Ideal when you receive a daily notification and want to clear your queue fast.
• Web app. Best for deeper review. The web app's task queue includes curated "Up First" ordering to help you prioritize the most important Cards, and gives you fuller context for each Card before verifying.

How verification connects to AI answer quality

Verification isn't just a housekeeping task — it directly affects the quality of Guru's AI answers. Knowledge Agents use verified content as a trust signal when generating answers. Cards that are overdue for verification may be deprioritized or flagged in answers, while up-to-date, verified Cards are more likely to be surfaced as reliable sources.

If you're a Knowledge Agent Owner, you can also configure quality automations that automatically flag Cards for re-verification when they're used in answers — keeping your knowledge base accurate over time.