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Signing into Guru

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In this guide, we’ll walk you through the different ways to sign into your Guru account, manage your settings, and troubleshoot common issues. Whether you use a traditional email and password, Google Auth, or single sign-on (SSO), we've got you covered.

Signing In to Guru

1. Using Email and Password:

  • Navigate to the Guru sign-in page.
  • If you've forgotten your password, click on "Forgot your password?" and follow the instructions to reset it. You’ll need to enter your email address and check your inbox for the reset link from [email protected].

2. Using Google Authentication:

  • Simply click the "Sign in with Google" button on the sign-in page. Remember, your Google account password will be used, so any password changes need to be done within your Google Account settings.

3. Using Single Sign-On (SSO):

  • If your team uses SSO, you must sign in through the designated Identity Provider (e.g., ADFS, Microsoft Azure, Okta). If unsure whether your team uses SSO or which provider they use, please contact a team admin for assistance.

Managing Your Account

Change Your Password:

  • Click on your avatar in the top right corner of the Guru web app, then select "Edit profile".
  • Click on "Change your password", enter your current and new passwords, and then confirm the new password.
  • Click "Save". A notification will confirm the password change.

Troubleshooting Sign-In Issues

1. Not Receiving Emails:

  • Check your spam folder or ensure your IT department isn’t blocking emails from [email protected].
  • If signed in through Google or SSO previously, there might not be a password to reset. Try logging in directly through the relevant provider.

2. Can’t See Team Content:

  • If you can't see any content after logging in, you might be in a duplicate or trial team. Contact Guru support for help by filling out this form: **Contact Guru Support. **

3. SSO Issues:

  • Ensure you are logging in through the correct Identity Provider. Admins can set up a native login as a failsafe by following the steps on the "Create Account" section at Guru’s new user page.

4. Invitation Issues:

  • If you haven't received an invitation email, try signing up directly on the Guru Sign Up page. Make sure to check your spam folder for the verification link.

Changing your Email in Guru

If your team has experienced a domain name change or a user’s email address has been updated due to a name change, our team can assist with this transition. Contact us by filling out this form: Contact Guru Support. Please include:

  1. A list of the new e-mail addresses and/or new domain and pattern of your user names
  2. A specific time frame you would like to have the conversion go into effect.

Changing a team's domain name with SCIM enabled

If your team is undergoing a domain name change and has SCIM enabled for Guru, you can ask IT to modify all user email addresses in the identity provider. Updates made in the identity provider are then pushed to Guru. Users will continue to access Guru through your team's chosen SSO/SCIM identity provider.


Switching Between Guru Workspaces

Web App and Browser Extension:

  1. Click on your avatar in the upper right-hand corner and select "Switch Workspace".
  2. In settings, go to "Workspaces" and choose the workspace you want to switch to by clicking "Switch to workspace".

Updated 24 days ago