Setting up re:amaze as a Source
Connecting re:amaze makes it easy to bring your support conversations and customer insights directly into Guru. Your team can search, reference, and learn from past support interactions without switching toolsโmaking every conversation a knowledge-building opportunity.
Access RequiredGuru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources.
re:amaze Access: The authenticating user must have Admin or Staff access to the re:amaze account. API access is available on all re:amaze plans.
Setting up re:amaze as a Source
- In Guru, go to Manage.
- Select Sources, then click Add Source.
- Choose re:amaze from the list of integrations.
- Authenticate using your re:amaze account credentials.
- Enter your re:amaze subdomain (e.g., if your re:amaze URL is
yourcompany.reamaze.com, enteryourcompany). - Provide your re:amaze API key:
- In re:amaze, go to Settings > API.
- Copy your API key or generate a new one if needed.
- Filter data to start pulling content in from a specific start date (optional).
- Add a display name for the Source (optional) and click Connect Source.
- Assign which Guru Groups should have access to this content.
Objects synced from Re:amaze
Primary objects are the objects used to generate the search record.
| Re:amaze Category | Common Model / What You'll See During Setup | Objects/Data Brought In | Key Fields |
|---|---|---|---|
| Conversations | Primary Object: Ticket | Conversations/tickets with details | โข Name (Subject) โข Description โข Ticket type โข Status (Enum) โข Due date โข Creator (UUID) โข Assignees (Array) โข Ticket URL โข Tags (Array) โข Completed at โข Remote created at โข Remote updated at โข Remote ID โข Remote data โข Priority โข Contact (UUID) |
| Messages | Comment | Messages/replies within conversations | โข Body โข HTML body โข User (UUID) โข Ticket (UUID) โข Remote created at โข Remote ID โข Remote data |
| Staff Info | User | Staff user profiles | โข Name โข Email address โข Avatar โข Roles (Array) โข Remote ID โข Remote data |
| Customer Info | Contact | Customer profiles and contact details | โข Name โข Email address โข Phone number โข Details โข Remote created at โข Remote updated at โข Remote ID โข Remote data |
| Metadata | Tag | Tags/labels for conversations | โข Name โข Remote ID โข Remote data |
| Web URLs | Attachment | File attachments and URLs | โข File name โข File URL โข Ticket (UUID) โข Remote created at โข Remote ID โข Remote data |
Permissions
- When you connect Re:amaze as a source in Guru, you'll permission that content in Guru. Learn more here.
- If someone is not provided with access in Guru to this source, they will not see Re:amaze results in searches or when chatting with Guru.
Updated 6 days ago
