Setting up re:amaze as a Source

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Access Required
Guru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources.
re:amaze Access: The authenticating user must have Admin or Staff access to the re:amaze account. API access is available on all re:amaze plans.

Setting up re:amaze as a Source

In Guru, go to Manage.
Select Sources, then click Add Source.
Choose re:amaze from the list of integrations.
Authenticate using your re:amaze account credentials.
Enter your re:amaze subdomain (e.g., if your re:amaze URL is yourcompany.reamaze.com, enter yourcompany).
Provide your re:amaze API key:
- In re:amaze, go to Settings > API.
- Copy your API key or generate a new one if needed.
Filter data to start pulling content in from a specific start date (optional).
Add a display name for the Source (optional) and click Connect Source.
Assign which Guru Groups should have access to this content.

The sync will begin immediately. Depending on the volume of conversations, the initial sync may take several hours to complete.

✍
Note
The status will change from "Initializing" to "Synced" once the initial sync is complete. You can continue using Guru while the sync runs in the background.

What gets synced from re:amaze

Conversations	Messages	Staff Info	Customer Info	Metadata	Web URLs
Conversation threads	Full message content	Staff names	Customer names	Status (resolved/unresolved)	Deep links to conversations
Conversation subjects	Timestamps	Staff roles	Customer emails	Tags	re:amaze-generated URLs
Channel info (email, chat, social)	Message formatting	Assignee details	Customer companies	Priority levels	Attachment links

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Tip
re:amaze conversations are synced with their full thread history, making it easy to understand the complete context of customer interactions when searching in Guru.

Managing your re:amaze Source

Once connected, your re:amaze Source will automatically sync new and updated conversations. You can manage sync settings and access permissions at any time.

To update sync settings:

Go to Manage > Sources.
Find your re:amaze Source and select Settings.
Adjust your sync preferences:
- Update the start date to sync older or newer conversations
- Modify Group access permissions
- Pause or resume syncing
Click Save Changes.

To disconnect re:amaze:

Go to Manage > Sources.
Find your re:amaze Source and select Settings.
Click Disconnect Source.
Confirm the disconnection.

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Important
Disconnecting a Source removes it from search results and AI features. Previously synced content will no longer be accessible through Guru.

Frequently asked questions about re:amaze

How often does re:amaze sync with Guru?

re:amaze syncs continuously in real-time. New conversations and updates typically appear in Guru within a few minutes.

Can I filter which conversations get synced?

Currently, all conversations from the specified start date forward are synced. You can control access to this content by assigning specific Guru Groups to the Source.

What happens to resolved conversations?

All conversations are synced regardless of status. This ensures your team can learn from past resolutions and customer interactions.

Are attachments from re:amaze conversations synced?

Links to attachments are included in synced conversations. Users can click through to view attachments in re:amaze directly.

Will syncing re:amaze affect my API rate limits?

Guru's sync process is designed to respect re:amaze's API rate limits. The initial sync may take longer for accounts with extensive conversation histories, but it won't impact your daily operations.

Can I sync multiple re:amaze accounts?

Yes, you can connect multiple re:amaze accounts as separate Sources. Each Source can have different Group access permissions.