Setting up re:amaze as a Source

Connecting re:amaze makes it easy to bring your support conversations and customer insights directly into Guru. Your team can search, reference, and learn from past support interactions without switching tools—making every conversation a knowledge-building opportunity.

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Access Required
Guru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources.
re:amaze Access: The authenticating user must have Admin or Staff access to the re:amaze account. API access is available on all re:amaze plans.

Setting up re:amaze as a Source

In Guru, go to Manage.
Select Sources, then click Add Source.
Choose re:amaze from the list of integrations.
Authenticate using your re:amaze account credentials.
Enter your re:amaze subdomain (e.g., if your re:amaze URL is yourcompany.reamaze.com, enter yourcompany).
Provide your re:amaze API key:
- In re:amaze, go to Settings > API.
- Copy your API key or generate a new one if needed.
Filter data to start pulling content in from a specific start date (optional).
Add a display name for the Source (optional) and click Connect Source.
Assign which Guru Groups should have access to this content.

Objects synced from Re:amaze

Primary objects are the objects used to generate the search record.

Re:amaze Category	Common Model / What You'll See During Setup	Objects/Data Brought In	Key Fields
Conversations	Primary Object: Ticket	Conversations/tickets with details	• Name (Subject) • Description • Ticket type • Status (Enum) • Due date • Creator (UUID) • Assignees (Array) • Ticket URL • Tags (Array) • Completed at • Remote created at • Remote updated at • Remote ID • Remote data • Priority • Contact (UUID)
Messages	Comment	Messages/replies within conversations	• Body • HTML body • User (UUID) • Ticket (UUID) • Remote created at • Remote ID • Remote data
Staff Info	User	Staff user profiles	• Name • Email address • Avatar • Roles (Array) • Remote ID • Remote data
Customer Info	Contact	Customer profiles and contact details	• Name • Email address • Phone number • Details • Remote created at • Remote updated at • Remote ID • Remote data
Metadata	Tag	Tags/labels for conversations	• Name • Remote ID • Remote data
Web URLs	Attachment	File attachments and URLs	• File name • File URL • Ticket (UUID) • Remote created at • Remote ID • Remote data

Permissions

When you connect Re:amaze as a source in Guru, you'll permission that content in Guru. Learn more here.
If someone is not provided with access in Guru to this source, they will not see Re:amaze results in searches or when chatting with Guru.

Updated 6 days ago