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Guru Release Notes

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March 2025

Users no longer need to connect specific folders when setting up Google Drive as a source.

  • Previously, Admins had to connect specific folders within Google Drive as a source. Now, Guru can sync all content the Authorized Account has access to, including documents from shared drives.

New Source Permission: Source Owners

  • Previously, only Admins could manage or edit a Source. The new Source Owner role allows the Admin to assign permissions to a person to manage and edit each Source.

New Knowledge Agent Permission: Knowledge Agent Owner

  • Previously, only Admins could manage or edit a Knowledge Agents. The new Knowledge Agent Owner role allows the Admin to assign permissions to a person or Group to manage and edit each Knowledge Agent.

Smart Unfurls enabled

  • Easily add rich media to cards and pages simply by pasting a link! When user pastes a Guru Card link, Guru profile link, Google link or external link, a popover appears and the user can choose to paste the link as something from the list or simply click outside the popover to close it.

New Pages Permission: Page Owners

  • Previously, only Admins could manage or edit a Page. The new Page Owner role allows the Admin to assign permissions to a person or Group to manage and edit each Page.

Free 30 day trial accounts include pre-populated data

  • Newly-created 30 day trial accounts will have some default data included, so you can see Guru's capabilities from day 1. You'll see users, Sources, Cards, Pages, and more!
  • Admins can remove default sample data and/or replace it with your own.

Users can now see more info on why an Answer was provided

  • There is now an "Answer Details" link in the upper right corner of the Answers modal. When clicked, Answer Details will expand to show the search terms, the most relevant citations, the Sources that were actually sent to the LLM and provide reasoning reason for the answer.
  • Access this information after asking a question, or when reviewing Answers in the AI Training Center.
  • "Sources" will be shown as "Citations" under the AI-generated Answer. Citations are only listed if they were used to help provide the Answer. To see all the Sources that were considered by the LLM, see "Answer Details."

Knowledge Agents can now use up to 10 Sources

  • The number of sources Knowledge Agents use for Answers has been increased to 10 (instead of the previous 3).

Page Analytics are live!

  • You asked for it, we provided! We now have two new tables that show the total views by Page, and Page views by user. Both tables can be filtered by Date, User, Group and Page Name. Check it out under Analytics > Pages.

February 2025

Format improvements for Answers containing code blocks, tables and bullets

  • AI Answers that contain these elements will look even more handsome than they did before.

Collaborators can now be removed from drafts

  • Any collaborator can remove any other collaborator from a draft.
  • Collaborators are not notified when they are removed from drafts.
  • You cannot remove yourself from a draft, nor can you remove the owner of the draft.

Page Analytics is live

January 2025


When Slack is used as a Source, Guru can now access data beyond 90 days

  • Previously, the Slack Source would only consider the last 90 days of data when sourcing answers.

File Upload is now an option when creating a Knowledge Agent

  • Add additional files that a specific Knowledge Agent will use as a Source when answering questions and returning search results.
  • .PDF or .TXT files are recommended.

Improved monday.com Source set-up

  • When setting up Monday.com as a Source, you can now select multiple Boards and Groups (rather than having to set up a new integration for each Board/Group combination.)

Improved Google Drive Source sync

  • Speaker notes from Google Slides will now be synced and used when generating Answers.
  • The ability to generate Answers from tables embedded within Google Docs has been improved.
  • Google Docs/Sheets/Slides Sources can now pull in larger documents (although the parsed text is still limited to 1mb).
  • These changes will only apply to newly synced or modified files, so previously synced and unmodified files won't be impacted.

Improved accessibility for links to Guru Cards within Guru

  • Links to Guru Cards from within Guru will now appear in black, with an underline by default. The Guru icon will appear in black, as well.
  • If you prefer to customize your link colors, you can do so in the text style menu in both the Card editor and Custom Pages.
  • Read more about the decisions behind the improvements in our recent Blog Post

Improvements to Analytics for Answers

  • Answers Analytics data can now be exported.
  • Additional columns of data have been added for more granular filtering.

HAPPY NEW YEAR!


December 2024

Admins can now set up multiple instances for many popular Sources

  • You might have multiple instances of tools for a variety of reasons (e.g. one DropBox dedicated to a BPO organization and one for your headquarters team, or different Sharepoint instances for each country.) By allowing multiple connections for many Source applications, you can now take full advantage of the Knowledge Agents feature to customize your Source content even further.

Improvements to the Guru Chrome Extension

  • External Sources are now returned when searching in the extension.
  • Search results can be filtered in the extension.
  • Knowledge Agents are now available in the extension.

November 2024

Admins connecting Box, Dropbox, OneDrive, and Sharepoint as a source can now utilize "Inherited Permissions"

  • Inherited Permissions mean that they can sync everything from their selected source, and Knowledge Agents will respect the permissions from the source application.

Selective Sync is live for Admins connecting file storage or ticketing sources.

  • Selective Sync allows admins managing external sources the option to sync everything in a given source or specific content.

Azure DevOps Wiki is live as a source

Content Block Styling is now Live for custom pages.

  • Users are now able to style individual content blocks when editing custom pages. They can select from the following options:
    • Default: White background color with no border.
    • Bordered: White background color with a border.
    • Drop Shadow: White background color with a drop shadow.
    • No Background: The background will be transparent, inheriting the color of the page.

Custom Background Colors are live for custom pages.

  • You can now adjust the background header color for homepages and custom pages.

Create custom pages to curate your team's Guru experience.

  • Guru Pages enable organizations to create a personalized, visually engaging home base that reflects their brand and culture, offering users a tailored, informative, and easy-to-navigate experience.

Set up customized Knowledge Agents.

  • Knowledge Agents allow teams to create targeted search tools that deliver more relevant, accurate results tailored to their specific workflows and permissions.

Question Detection

  • Guru Answers now can capture questions without the need for a question mark at the end of the question, as long as the context is clear that a question was asked.

Question Detection in Slack

  • You no longer need to end questions with a question mark in Slack in order for the Guru bot to try to answer the question. Guru can now capture question based on the context of the phrasing, without a question mark needed.

Analytics Access

  • Analytics access can now be managed by Admins to limit access to only Admins. This can be done under Manage > Workspace Preferences.

October 2024

Connect Slack to Guru using inherited permissions

  • Admins can now add Slack as a source and sync existing permissions that will be respected when searching in Guru.

Improvements to Google Drive source

  • The new Google Drive source is available and allows for inheriting the permissions of the Google workspace when searching in Guru, faster sync times, and the ability the sync Google Drive Shortcuts.

Veeva Vault QualityDocs is live as a source

  • Veeva Vault QualityDocs is now available to connect as a source.

September 2024

Answers quality update

  • Answers will now provide more detailed and informative responses.

File Upload Source

Guru Help Center Source

  • Admins now can connect Guru's own Help Center as a source for Guru! This will help users surface up questions they have about the product, right within their workflow.

ReadMe and Kustomer Knowledge Base are live as Sources

  • ReadMe and Kustomer Knowledge Base are now available to connect as a source.

August 2024

Source Sync Status Enhancements

  • When clicking into the Connected Source, the modal now shows the name/type of the object, the object count, the Sync Status and the Last Completed Sync.

Custom Prompts are available for all customers

July 2024

Slack as a Source Improvements

  • Connected Slack sources will now be available in search results and can be filtered.
  • The 25 channel limit for Slack as a source as been lifted.

Answers Language Optimization

  • Guru Answers will now detect what language a question was asked in and automatically answer in the same language.

Ability to filter in search using ! and # is back

  • We've re-released the ability to quickly filter your search by Collection (using !) or Tag (using #) within the search bar.

Github Issues, Zendesk Guide and Smartsheet are all available as Sources

  • Github Issues, Zendesk Guide and Smartsheet are now available to connect as a source.

Guru GPT

  • Guru GPT is a GPT for OpenAI that allows users to connect Guru to ChatGPT. Once connected, ChatGPT is able to utilize both internal content from Guru in addition to external content to answer questions. Guru GPT is only available for customers on Builder + GenAI, All-in-One, Expert and Enterprise editions.

Header and Navigation Updates

  • A prominent banner at the top of the Guru web app homepage has been released to help direct users on where to search Guru. This includes the transition of the Ask an Expert button to the top right avatar menu under Content Questions? Ask an Expert.

New Search Experience is available for all customers

Top Sources View in AI Training Center 

  • The Top Sources View feature is now available in the AI Training Center. This allows users to holistically see how different sources are performing when answering their questions.

June 2024

6/17: Editor enhancements: 

6/10: Airtable and Intercom Help Center as a Source

  • Airtable and Intercom Help Center are now available to connect as a source.

May

5/31: GitHub Repository, Github Wiki and Confluence Pages as a Source

  • GitHub Repository, Github Wiki and Confluence Pages are now available to connect as a source.

5/23: Text Alignment options now available in the Editor

  • Authors can now align text to the left, right, center, or justified within various elements of a Card.

5/15: Notion, Gitlab and Gong Sources as a source

  • Notion, Gitlab and Gong Sources are now available to connect as a source.

5/20: Navigation architecture refresh is complete

  • The final changes of the navigation architecture refresh include nested Users and Groups menu and relocation of certain settings to the Collections menu within the Manage section.

5/15: New Workspace Preference Page

  • A new 'Workspace Preferences' page has been created within the Manage section for various workspace configuration controls.

5/8: Settings is now called Manage

  • The Settings menu has been renamed to Manage, and is not visible to read-only users.

5/7: Ability to manually resync Google Sheets as a Source

  • Users now how the ability to manually resync Google Sheets when added as a source to Guru.

April 2024

4/26: My Drafts now has its own page in the left nav

  • My Drafts has been moved out of My Library to its own page in the primary left navigation, visible only to users with an author role.

4/24: Collection Settings now has its own page within the Settings menu

  • Collection Settings now have a dedicated page within the Settings menu in preparation for future feature consolidations.

4/23: Navigation Changes

  • The AI Training Center has moved to a more prominent location, on the left hand navigation of the web app. 

  • The Sources page has been relocated to its own page within the Settings menu. 

  • A Tasks icon has been added to the top navigation for future enhancements to the Web App.

  • The Org Chart has been moved from the left navigation menu to the avatar menu.

4/22: Google Sheets

March 2024

3/28: 40+ Sources added to Guru

3/28: Publishing Workflows

  • Collection Owners now have more control over their publishing process by limiting a user’s ability to publish content to a Collection so all content flows through an approval workflow.

3/21: Private Slack channels can now be added as a source for answers

  • Private Slack channels can now be added as a source for Answers! Users setting this up will need to be a member of the private channel in order for it to be an option as well as being an admin in Guru to add the new source.

3/19: SFDC Knowledge Sync supports locale-specific syncing

  • A new dropdown has been added to the Knowledge Sync setup for SFDC allowing users to select a locale from their Salesforce domain for syncing.

3/7: Suggested Answers

  • The Suggested Answers feature in Slack can now be added to both public and private channels.

3/1: Card sharing settings

  • Now, when public Card sharing is disabled for a Collection, the checkbox for the ability to share file links publicly (when creating a Card in that Collection) is also disabled. Existing published Cards file sharing permission settings can be updated using Card Manager.

February 2024

2/28: Add filters to scheduled reports

  • For teams that had connected Slack as a Source, when editing an answer in the AI Training Center (fka Expert Review) there would be a long list of generic Slack threads to choose from. To resolve this, we’ve removed Slack threads from the dropdown list of sources when editing an answer.

2/15: AI Training Center

  • This significant update introduces the newly renamed AI Training Center to customers. When customers edit an answer by updating the sources, these sources will now be used in future questions. Additionally, it provides Authors, Admins, and Collection Owners with a new page in their Tasks, displaying questions they’ve asked, answers they’ve edited, and answers that reference Cards they verify.

2/14: Suggested Answers in Slack Improvements

  • Admins can now choose what Collections and external sources are used to answer questions in Slack on a channel-by-channel basis.

2/1: Editor Improvements

  • Collapsible sections and callout boxes are now live for all customers.

January 2024

1/31: Card Drafting experience improvements

  • Card Collection, folder(s), and tag(s) selection will now be maintained on card Drafts in the web app and extension.

1/25: External sources

  • We released 3 new external sources to sync to Guru: Sharepoint, OneDrive, and Slack. Folder selection sync was also released for file-based sources.

Updated about 18 hours ago