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Access required
You must be a Guru Admin to connect Sources.
Admins can assign Source Owners to manage access. Source Owners can add Viewers, add Owners, or delete the Source.
| What you'll need | Objects we sync |
|---|
| Your team domain | Comments, Features, Products, Tasks, Users |
| What you'll need | Objects we sync |
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| Azure DevOps Wiki Credentials | Selected Provisioned and Code Wikis |
| What you'll need | Objects we sync |
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| Your Basecamp subdomain | Tickets, Comments, Users, and Collections |
| What you'll need | Objects we sync |
|---|
| Your workspace ID | Issue, Repository, Comment, Member |
| What you'll need | Objects we sync |
|---|
| Dixa API Key | Conversation, Message, Agent, Note |
| What you'll need | Objects we sync |
|---|
| FIle(s) stored locally | Most common file types supported |
| What you'll need | Objects we sync |
|---|
| Your Freshdesk subdomain | Agents, Companies, Conversations, Tickets, Replies, Notes |
| What you'll need | Objects we sync |
|---|
| Your Freshservice credentials | Ticket, Conversation, Agent |
| What you'll need | Objects we sync |
|---|
| Your Gitlab credentials | Issues, Projects, Comments, Users, Groups, Notes |
| What you'll need | Objects we sync |
|---|
| Your Gitlab credentials | Code Repositories |
| What you'll need | Objects we sync |
|---|
| Your Gladly subdomain | Conversations, Tasks, Customers, Agents, Teams, Inboxes, Comments, Notes |
| What you'll need | Objects we sync |
|---|
| Your Gorgias subdomain | Tickets, Messages, Users, Teams |
| What you'll need | Objects we sync |
|---|
| Gong credentials | Gong Transcripts |
| What you'll need | Objects we sync |
|---|
| N/A | Articles from Guru's Help Center |
| What you'll need | Objects we sync |
|---|
| Helpjuice API key and Helpjuice subdomain | public and/or internal articles |
| What you'll need | Objects we sync |
|---|
| Help Scout credentials | Conversations, Mailboxes, Threads, Users, Teams, Members |
| What you'll need | Objects we sync |
|---|
| Hive API Key | Task, List, Activity, User, Group |
| What you'll need | Objects we sync |
|---|
| Ironclad domain | Workflows, Users |
| What you'll need | Objects we sync |
|---|
| Jira domain | Projects, Issues, Users, Comments |
| What you'll need | Objects we sync |
|---|
| Jira subdomain | Projects, Issues, Comments, Users |
| What you'll need | Objects we sync |
|---|
| API Key | Conversations, Users, Companies, Notes, Messages |
| What you'll need | Objects we sync | Notes |
|---|
| Kustomer credentials | Articles | Install the Guru app within Kustomer instance before connecting Kustomer Knowledge Base |
| What you'll need | Objects we sync | Notes |
|---|
| Miro's Free, Starter, or Business subscription | User-selected Boards within the Miro Team that the authenticating user has access to | Must be permissioned in Guru |
| What you'll need | Objects we sync | Notes |
|---|
| Miro's Enterprise subscription | All Boards within the Miro Team that the authenticating user has access to | Uses native permissions from Miro |
| Source Integration Credentials: What you'll need | Source Objects we sync | Notes |
|---|
| monday.com credentials | Boards and Groups that you specify | Search will index the name of the Task, not the updates made to the Task. |
| What you'll need | Objects we sync |
|---|
| Pivotal API Token | Story, Project, Comment, Users, Epics, Memberships |
| What you'll need | Objects we sync |
|---|
| Rally API key | Artifact, Project, Conversation, Users, Iterations, Releases, Milestones |
| What you'll need | Objects we sync | Notes |
|---|
| ReadMe API key | Articles from your ReadMe Guide | Does not include API Reference docs. Please use File Upload to load your Swagger/OpenAPI spec |
| What you'll need | Objects we sync |
|---|
| Re:amaze subdomain | Conversations, Messages |
| What you'll need | Objects we sync |
|---|
| ServiceNow subdomain | Tasks, Customer Accounts, Journals, Users, Incidents, Cases, Requests, Problem |
| What you'll need | Objects we sync |
|---|
| Shortcut API Key | Epics, Stories, Workflows, Iterations, Projects, Groups |
| What you'll need | Objects we sync |
|---|
| Smartsheet credentials | Designated table - you’ll be prompted to select the title column |
| What you'll need | Objects we sync |
|---|
| Client id & Secret (from Spotdraft’s team) | Contracts, Notes, Users |
| What you'll need | Objects we sync |
|---|
| Teamwork subdomain | Tasks, Projects, Comments, People, Task Lists |
| What you'll need | Objects we sync |
|---|
| Trello credentials | Cards, Comments, Boards, Members, Organizations |
What you'll need | Objects we sync |
|---|
Username, password, and domain | Veeva Vault QualityDocs that meet the following criteria: Lifecycle = ‘Draft to Effective Lifecycle’ AND Status = ‘Effective’ OR Lifecycle = ‘Draft to Approved Lifecycle’ AND Status = ‘Approved’ |
| What you'll need | Objects we sync |
|---|
| Zoho credentials | Bugs, Projects, Comments, Users, Bugs |
| What you'll need | Objects we sync |
|---|
| Zoho credentials, Org ID | Tickets, Accounts, Comments, Agents, Teams, Conversations, Threads |
There are several factors that impact how quickly a source is established, including rate limits, time to sync the content, and the time required to index the content for search. Utilizing the Selective Sync functionality when available and focusing your sync to content that is relevant to your team will improve initial sync time and lead to a more focused search experience.
Rate limiting helps keep things running smoothly by managing how many requests a client can send in a certain time. This ensures fair access for everyone and helps maintain consistent, reliable performance.
The different tools Guru connects with have different rate limits,
- Ticketing: On average, 50 API calls are needed to process 1,000 ticket records.
- File Storage: The initial sync typically requires 1 API call per record, with 2 API calls for each updated record.
- CRMs: Depending on the tool, for example Hubspot requires 40 API calls per hour, and Salesforce requires approximately 1 API call per hour.
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