Using the Guru App in Microsoft Teams

Use the Guru app in Microsoft Teams to get answers from your Knowledge Agents, search and share Cards, create Cards from messages, and stay on top of Guru notifications.

Asking Guru a question in a direct message

1. In Microsoft Teams, open a chat with the Guru app.
2. Type your question in plain language and send it.
3. Guru answers using your workspace's default Knowledge Agent and shows the sources it used.
4. Ask a follow-up question in the same chat. Guru keeps the context of the conversation.

Answers appear as they're written, so you can start reading right away.

Asking Guru a question in a channel

1. In a channel where the Guru app is installed, @mention Guru and type your question.
2. Guru posts a placeholder message right away, then updates that same message when the answer is ready.

If a Knowledge Agent is assigned to the channel, Guru answers from that agent. Depending on the channel's settings, Guru may also respond without an @mention. Learn more about managing Knowledge Agent channel settings in Microsoft Teams.

Reading an answer

Every Guru answer in Teams includes:

• Knowledge Agent. The name of the agent that responded.
• Sources. Links to the content Guru used to build the answer.
• AI-generated label. A label that shows the answer was generated by AI.
• Feedback buttons. Thumbs up and thumbs down buttons so you can tell us how the answer did.

Creating Guru Cards in Microsoft Teams

1. Hover over any Teams message and click the ellipses (⋯) on the right side.
2. Select More Actions > Create a Card.
3. Edit the Card content as needed.
4. Choose:
   • The Collection for the Card
   • The Verifier and Verification Interval
   • The Folder (must already exist in Guru)
5. Choose to either:
   • Publish the Card now, or
   • Save as Draft to finish later in the Guru web app.

Searching and sharing Guru Cards

Using the message extension

1. Click the Guru app icon below the message box and select Search Guru.
2. Browse your recently viewed Cards or search for a specific term.
3. Click Post to this Chat / Channel, then send your message.

Using message actions

1. Hover over a message, click the ellipses (⋯), and select More Actions > Answer with Card.
2. Search for the relevant Guru Card.
3. Click Answer with Card, then submit your response.

Pinning Guru in a Teams channel

You can pin Guru’s web app as a tab in any channel for quick, centralized access.

1. In any Teams channel, click the + icon at the top.
2. Choose Website.
3. Enter Guru's web app URL.
4. After adding, click the caret (▾) on the new tab, select Rename, type Guru, and click Save.