Searching Guru in Slack

Asking Guru questions in Slack

For All-in-one and Enterprise workspaces with Answers enabled, Guru uses generative AI combined with verified team knowledge to answer questions directly in Slack. Suggested answers include source references for added context.

Connecting a Knowledge Agent to Slack

Admins, Creators, and relevant custom roles can connect Guru’s default or custom Knowledge Agents to Slack channels to enable suggested answers in those spaces. You can also ask follow up questions to Agents using @Guru.

Asking follow-up questions in a thread

When a Knowledge Agent responds in a Slack channel, you can keep the conversation going directly in that thread.

• Tag @guru with a follow-up question and the agent will respond with the context of the previous thread taken into account - no need to repeat yourself or start over.

A few things to know about how threads work:

• Only @guru mentions are considered. Other messages in the thread that don't tag @guru are not used as context when generating a response.
• Permissions are per user. If multiple people are asking questions in the same thread, each person only sees answers based on the sources they have access to.
• Each question is logged individually in the AI Agent Center, with a direct link back to the corresponding message in Slack. Actions that don't generate an answer - like creating a card or translating content - are not logged as individual entries.
• Responses are unfurled by default, so the full answer is visible in the thread without needing to expand it.

Asking @Guru a question

• In any Slack channel or thread with a Knowledge Agent, tag the Guru bot (e.g., @Guru how do I request paid time off?) to trigger a suggested answer.
• Suggested answers are visible to everyone in the channel.
• Only users with linked Guru accounts can ask questions or view source Cards.
• You can also ask questions in the Messages tab of the Guru app in Slack.

Searching Guru in Slack

Using the /guru slash command

1. Type /guru [your search term] in any channel or DM.
2. Choose from the available actions:
   • Post to this Channel – Share the Card.
   • View Card – Preview content privately.
   • Next ➡️ – See the next result.
   • Edit Search/Filters – Refine by Collection or Tag.

You can also search from the Messages tab of the Guru Slack app.

Answering a question with a Guru Card

Use Slack Actions to reply to teammates directly with a Guru Card.

1. Click the three dots (⋯) on a Slack message.
2. Select Answer with Card.
   • If you don’t see the option, click More message shortcuts… and search for “Answer with Card.”
3. Search for the relevant Card.
4. Choose Post to share it in the channel.

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Note

Depending on your Slack settings, the original sender or a Slack Admin may delete posted Cards.

Frequently Asked Questions

Who can search Guru content in Slack?

Only users with a Guru license can search and share Cards, and trigger Knowledge Agent suggested answers.

Who can view Cards in Slack?

Anyone in the Slack channel can view shared Card content in these cases:

• The “All Members” Group has access to the Card’s Collection and the Guru App is invited to the channel.
• The Card’s folder has folder-level permissions for the “All Members” Group and the Guru App is in the channel.

Who can trigger Guru to suggest answers?

Only users with linked Guru accounts can trigger suggestions using @guru and interact with the responses. Everyone in the channel will see the suggested answer, but only linked users can take actions such as:

• 👍 Mark as helpful
• 👎 Mark as unhelpful
• 🔍 Search Guru

Admins, Creators, and relevant custom roles can configure which Slack channels allow suggested answers.

How do Cards appear when posted in Slack?

When a Card is posted:

• If the sender has access, the Card displays a preview with:

  • Card title
  • Verification status
  • Content snippet
  • View options for Slack or the web app

• If the sender lacks access, Slack users will see a basic Card URL without a preview.