Managing Subscriptions and Billing
This article includes information on payments and billing for Guru subscriptions
Access Required
You must be a workspace Admin to manage your Guru plan, billing information, and payment method.
Find a list of Admins in Manage > Users and Groups, or view the Admins tab.
Selecting a plan after your free trial
When you're ready to purchase Guru, a workspace Admin can go to
Manage > Billing to:
- Choose a subscription plan
- Select billing cadence (monthly or annual)
The payment method entered will be charged for the current number of users in your workspace.
Accepted payment methods
Guru accepts:
- American Express
- Visa
- Discover
- MasterCard
- JCB
To pay by invoice, please Contact Guru Support.
Multiple Guru workspaces?
By default, each workspace has separate billing.
You can centralize invoicing under one primary workspace.
To configure this, contact your account manager or Guru Support.
Changing your Guru plan
Use the Change plan button on the Billing page.
After submitting payment, the new plan will be immediately available to your workspace.
If you’re on a legacy Starter, Builder, or Expert plan and want to upgrade to All-in-One or Enterprise, please Contact Guru Support.
Trying a different plan
Want to test another Guru plan?
Request a 7-day trial by contacting your account manager or filling out this form.
Understanding users and billing
A user is any team member invited to your Guru workspace.
This includes both content creators and consumers.
Billing is based on email address and applies regardless of user activity level.
Multiple workspaces?
Guru only bills for a user in the first workspace they join.
Primary workspace Admins can download a CSV of users and workspaces from the Billing page under Organization Summary.
Billing terms
Guru offers two billing terms:
- Monthly – charged each month
- Annual – charged once per year
You’ll be billed on your subscription’s renewal date.
Changing your billing term
Go to Billing and click Change plan.
Use the toggle at the top of the modal to view monthly vs. annual pricing.
Understanding Filled vs. Available seats
- Filled seats – users in your workspace and part of the All Members Group.
- Available seats – users removed during the billing cycle that can be replaced at no cost.
Tracking user activity
A user’s last login date may not reflect true usage (Guru sessions often remain active).
For real usage insights:
- Use the Adoption and Feature Usage dashboard to track weekly adoption.
- Use the Group and User Drill-Down dashboard for detailed user activity reports like “Top actions” or “Events by User.”
Changing payment method
- Go to Billing
- Under Plan Details, click Update Payment Method
Note
You must complete the Company Info section before editing the payment method. Errors in one
Contact us
If you have any further questions, please contact us by completing this form: Contact Guru Support.
Frequently asked questions about billing and subscriptions
Are inactive users billable?
Yes. Once invited, users are billable after a 24-hour grace period—regardless of activity.
What happens when I remove a user?
When you remove a user, their seat becomes an Available seat.
You can fill that seat later during the subscription cycle at no extra cost.
What happens when I add a user?
Admins can invite users at any time.
Users added mid-subscription will incur a prorated charge based on your billing term.
Updated 9 days ago