Managing your Guru Subscription

This article explains Guru billing basics—plans, payments, user charges, invoices, and cancellations—for workspace Admins and billing roles.

Cancellation policy

To cancel your subscription:

• Notify Guru in writing at least 15 days before your monthly or annual renewal date.

If you are on an annual plan and past your renewal date: Our Terms of Service note that if no cancellation request is submitted prior to your renewal date, you'll auto-renew on the same terms as your previous subscription, and also that all fees are committed amounts and are non-refundable. We cannot process any refunds.

If you want to submit a cancellation request for your next renewal date: To submit a cancellation request, please reach out to our finance team using this form: Contact Guru Support

Accepted payment methods

Guru accepts:

• American Express
• Visa
• Discover
• MasterCard
• JCB

To pay by invoice, fill out this form: Contact Guru Support

Changing your Guru cadence

If you want to update your plan or your billing cadence from monthly to annual, or vice versa, Admins and relevant custom roles can update the subscription at any time:

1. Go to Billing.
2. Click Change plan.
3. Enter payment details (if required) and select your new plan.
4. Click Submit Payment.

Your new plan will take effect immediately.

Understanding users

A user is any team member invited to your Guru workspace — regardless of their role or activity. This includes:

• Users who author content
• Users who read or consume content

Adding a new user

Admins and relevant custom roles can invite users at any time. Adding a user mid-cycle may affect your billing for the remainder of the term — contact the Guru team if you want to understand the impact before adding seats.

Removing a user

When you remove a user:

• Their seat becomes an Available seat.
• Available seats can be reassigned during your current term at no additional cost.

Understanding filled vs. available seats

• Filled seats: Active users in your workspace and part of the "All Members" group.
• Available seats: Seats vacated mid-term by removed users. These can be reassigned at no additional cost.

Billing terms and cadence

Guru offers two billing options:

Monthly – charged once per month

Annual – charged once per year

Changing payment method

To update your payment method:

• Go to Billing.
• Under Plan Details, click Update Payment Method.

Updating billing contacts

In the Company Info section, you can:

• Set a Primary Email for receiving invoices.
• Add Additional Emails to receive copies.
• View and download past invoices under the Invoices header.

Updating your company address

To change your company's physical address, Contact Guru Support.

Refund policy

Guru does not issue refunds for:

• Seats added during your billing term
• Cancelled subscriptions past renewal date
• See the Terms of Service for full details.

Invoices and account-specific terms

Invoices reflect your workspace's specific seat count, term, and any prorated charges or credits for seats added or removed mid-term. Renewal seat counts are set based on your order form and current usage.

For a breakdown of your invoice, your renewal terms, or any other account-specific pricing question, contact the Guru team.