Setting up Gong as a Source

Guru’s Gong integration allows your team to use call recordings and summaries to power Answer generation. With Gong connected as a Source, Guru will surface insights from synced calls directly in responses to relevant questions—making your customer conversations a living source of knowledge.

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Access Required
Guru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
Gong Access: You must have permission in Gong to authorize integrations via OAuth and access the Calls you wish to sync. Admin or Technical Admin roles are typically required to install the Gong API app.

Setting Up Gong as a Source

In Guru, go to Manage.
Click Sources and select Add Source.
Choose Gong from the list of available integrations.
Log into Gong and authorize access via OAuth.
Select which Guru Groups should have access to this Source.
Click Connect to finalize setup.

Objects Synced from Gong

Primary objects are the objects used to generate the search record.

Calls	Title	Summary	Call ID	Web UI URL	Metadata
All synced Gong calls	Call subject/title	Primary Object: Gong Call Summary	Unique Gong call ID	Direct link to recording	Participants, date/time, duration, tags

Guru uses only summarized call content from Gong to power Answers—this content is not converted into Guru Cards or searchable directly.

Permissions

When you connect Gong as a source in Guru, you'll permission that content in Guru. Learn more here.
If someone is not provided with access in Guru to this source, they will not see Gong results in searches or when chatting with Guru.

Frequently asked questions about Gong

Does Guru sync all Gong recordings? Guru syncs only calls that have summarization enabled and are accessible to the connected account.

Can I limit which calls are synced? Not at this time. Guru syncs all accessible calls unless filtering is added at the Gong level.

Are private notes or comments included? No. Only the summary of the call is indexed for Answer generation.

Updated 5 days ago