Managing Knowledge Agent channel settings in Microsoft Teams

Choose when a Knowledge Agent speaks up in each Microsoft Teams channel. Channel Settings let you control whether Guru responds to every message or only when @mentioned, whether it joins threads on its own, and whether it replies to people, bots, or both.

Assign a Knowledge Agent to a channel

1. In Guru, open the Knowledge Agent you want to assign.
2. Go to the Microsoft Teams tab.
3. Select a Team and a Channel where the Guru app is installed.
4. Click Add channel.

The channel now answers using this agent.

Open Channel Settings

Each channel you've assigned shows a gear icon and a badge.

• Default. The channel uses the standard settings.
• Customized. Someone has changed at least one setting for this channel.

To change a channel's settings, click the gear icon next to the channel to open Channel Settings.

Understanding Channel Settings

Auto-respond in channel
Choose whether Guru responds to all messages in the channel or only when someone @mentions it.

Auto-respond in thread
Choose whether Guru responds to all messages in a thread or only when someone @mentions it in the thread. When you choose all messages, Guru only replies automatically in threads it has already answered in, so it doesn't jump into unrelated conversations.

Respond to messages from
Choose who Guru responds to: humans and bots, humans only, or bots only. Guru never responds to its own messages, whatever you choose.

Limiting responses to sources shared with All Members

Each Knowledge Agent's Microsoft Teams tab includes a Limit responses to sources shared with All Members toggle. It's on by default.

When it's on, answers in your channels only use sources that have been explicitly shared with the All Members group. This keeps a channel answer from surfacing content that not everyone in your workspace can see.

Frequently asked questions about channel settings

Can Guru respond to every message in a channel?
Yes. Set Auto-respond in channel to respond to all messages. For a quieter start, choose Only when @mentioned.

Will Guru reply to its own messages?
No. Guru never responds to its own messages, whatever the Respond to messages from setting is.

What happens in a channel with no assigned Knowledge Agent?
Guru uses your workspace's default Knowledge Agent. If your workspace has no default agent, Guru in Teams searches for Cards instead.

Can I use a different Knowledge Agent in each channel?
Yes. Assign the agent you want from the Microsoft Teams tab of each Knowledge Agent.

How is this different from channel settings in Slack?