Guru 201
Course Content Overview
Below is an overview of the content covered in the Guru 201 course with videos and help center article links to go deeper.
Watch all of the Guru 201 videos
Watch the full length training
Guru 201 — Owners, Authors, & Creators
Creating and structuring Cards
Cards are the foundation of your Guru knowledge base. The video hub covers what content belongs in a Card, best practices for structuring Card content for readability and AI retrieval, and how to use Knowledge Agents to draft Cards from trusted answers.
Videos in this section:
Go deeper: Guru Cards
Managing and updating Cards
Guru's Card Manager lets you filter, bulk-edit, and take bulk actions across large sets of Cards — so you can keep your knowledge base organized without updating Cards one by one. Auto-archive helps you automatically remove Cards that are unverified and unused over time.
Videos in this section:
Go deeper: Using the Card Manager · Automating Card Management
Card verification best practices
Verification is how Guru marks content as trustworthy and current. Every Card has a designated verifier — the person accountable for its accuracy — and Knowledge Agents can automatically verify and unverify content based on usage patterns and feedback signals.
Videos in this section:
Go deeper: How Content is Verified in Guru
Collaborating on Cards and using Announcements
Multiple users with Collection Owner or relevant custom role access can collaborate on Card drafts in real time. Announcements let you notify specific Groups or individuals about new or updated content and require recipients to confirm they've read it.
Videos in this section:
Go deeper: Guru Cards · Sending and Receiving Announcements
Structuring Collections and managing permissions
Collections are the top-level containers for Cards in Guru. The video hub covers how to structure Collections for clarity and findability, how roles and permissions work across Guru objects, best practices for Collection permissions, and how to set up publishing approval workflows to ensure quality before content goes live.
Videos in this section:
- Collection Structure Best Practices
- Understanding Roles and Permissions
- Collection Permission Best Practices
- Publishing Approval Workflows
Go deeper: Managing Permissions · Setting up a Publishing Workflow
Creating Pages
Pages are customizable, visually rich hubs for organizing and presenting knowledge to your team. You can embed Cards, featured content, and a Knowledge Agent search bar — making Pages an ideal starting point for specific teams or use cases.
Videos in this section:
Go deeper: Creating and Managing Pages
Connecting sources
Guru can pull in content from the tools your team already uses — Google Drive, Confluence, SharePoint, Slack, Salesforce, and many more — and make that content searchable through Knowledge Agents. The video hub covers best practices for deciding which sources to connect and how to configure them effectively.
Videos in this section:
Go deeper: Managing Permissions
Setting up and managing Knowledge Agents
Knowledge Agents are configured with a name, description, sources, prompt, and permissions. The video hub covers how to set up sources for a Knowledge Agent, manage who has access, connect agents to Slack channels for AI-powered answers, deploy them via the browser extension, and enable MCP for use in external AI tools.
Videos in this section:
- Knowledge Agents: Source Setup
- Knowledge Agents: Permissions
- Knowledge Agents: Answers in Slack
- Knowledge Agents: Browser Extension
- Knowledge Agents: Enabling MCP
Go deeper: Creating Knowledge Agents · Best Practices: Creating Knowledge Agents · Using Guru as an MCP Server
Knowledge Agent quality and insights
Guru's AI Agent Center is where Knowledge Agent owners monitor performance, review questions and answers, and identify content gaps. The video hub covers how to configure quality rules, interpret insights and research, review quality runs, and test rules before applying them at scale.
Videos in this section:
- Knowledge Agents: Quality Rules Setup
- Knowledge Agents: Insights & Research
- Knowledge Agents: Review Quality Runs
- Knowledge Agents: Test Quality Rules
Go deeper: Guru's AI Agent Center · How Content is Verified in Guru · Perform Research with Knowledge Agents
Knowledge Agent Skills
Skills are a new Knowledge Agent capability that give agents specialized behavior for specific workflows. Instead of a single general-purpose prompt, Skills let you configure distinct instructions, sources, and routing logic for different types of questions — so the right behavior fires for the right query. The video hub covers what Skills are, what they can do, how they change the agent experience, how to set them up, and best practices for configuring them effectively.
Videos in this section:
- What are Knowledge Agent Skills?
- What can skills do?
- How do Skills change the Knowledge Agent experience?
- How do I set up skills?
- Skills Best Practices
Go deeper: Creating Knowledge Agents · Guru's AI Agent Center
Building Knowledge Agent automations
Knowledge Agent automations let you put quality maintenance on autopilot — automatically verifying and unverifying content, archiving stale Cards, and detecting duplicates based on usage signals and rules you configure.
Videos in this section:
Go deeper: Automating Card Management · How Content is Verified in Guru
If you skipped the above videos, or want a more thorough walkthrough, watch the full-length training!
🙋 Need Live Help?
Sometimes it's easier to learn together. Join our next Monthly Office Hours for expert guidance!