Connecting Microsoft Work IQ MCP to Knowledge Agents

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Access Required
Workspace setup: You need to be an Admin or relevant custom role to add MCP servers and configure Knowledge Agents.
Microsoft access: Each user needs a valid Microsoft account, and their Microsoft 365 tenant needs a Microsoft 365 Copilot license with Agent Tools enabled.
Any valid Microsoft account can complete authentication, but the tool calls themselves will fail if the tenant doesn't have Copilot's Agent Tools capability. If a user's authentication succeeds but their requests don't go through, this license is the first thing to check

What is Microsoft Work IQ MCP?

Knowledge Agents can connect to Microsoft Work IQ MCP servers — Microsoft's own MCP servers that give agents real-time access to Microsoft 365. This runs on Guru's existing third-party MCP integration, so the same three layers of setup apply: an admin turns on the Work IQ presets, a Knowledge Agent owner enables them for specific agents, and each user authenticates with Microsoft.

Once connected, a Knowledge Agent can act on a user's behalf across:

App	What a Knowledge Agent can do
Calendar	Create, update, and delete events; accept and decline invites; resolve scheduling conflicts
Mail (Outlook)	Create, update, and delete messages; reply and reply all; search mail semantically
SharePoint	Upload files; get file metadata; search; manage lists
OneDrive	Manage files and folders in the user's personal OneDrive
Teams	Create, update, and delete chats; add members; post messages; manage channels
Word	Create and read documents; add and reply to comments

Access is real time and permission-aware: a Knowledge Agent only ever sees and does what the authenticated user could already see and do in Microsoft 365.

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Note
This is different from connecting SharePoint or OneDrive as a Source. Sources index content read-only to power verified answers in the AI Agent Center. Work IQ MCP is real time and action-capable, and it isn't indexed or trained in the AI Agent Center. Many customers will want both — a Source for verified answers, Work IQ MCP for live access and action.
It's also separate from Guru's app for Microsoft Teams, which puts Guru inside Teams. Work IQ MCP works in the other direction — it lets a Knowledge Agent reach into Microsoft 365 from Guru chat.

Setting up Microsoft Work IQ MCP

In Guru, go to Manage > Apps & Integrations > Third-Party MCP Servers.
Find the Microsoft Work IQ presets and click Add for each app you want to make available.
Go to Manage > Knowledge Agents and select the agent you want to configure.
Go to the MCP Connectors tab, click Add MCP Connector, and choose the Work IQ servers this agent should use.
Mark each connector Required or Optional, then click Save.

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Tip
Mark a Work IQ connector as Required only if the agent's core purpose depends on it — for example, an agent built specifically to manage calendars. For most agents, Optional lets users bring in Microsoft 365 access when they need it without blocking chat.

Once an agent has Work IQ connectors enabled, each user authenticates individually:

In chat, click the connector icon.
Select the Microsoft Work IQ connector.
Sign in with Microsoft and approve the requested permissions.

The agent will prompt for approval on each action it wants to take, the same as any other MCP connection. See Connecting Other Tools to Guru (via MCP) for how read-only versus destructive actions are approved.

Frequently asked questions about Microsoft Work IQ MCP

Does a user need a special Microsoft license to use this? Yes. Work IQ MCP requires a Microsoft 365 Copilot license with Agent Tools enabled. Authentication works with any valid Microsoft account, but tool calls fail without that license.

How is this different from adding SharePoint or OneDrive as a Source? Sources index content read-only to power verified answers in the AI Agent Center. Work IQ MCP is real time and can take actions, but it isn't indexed there. They're complementary — use a Source for verified answers and Work IQ MCP for live access and action.

Is this the same as using Guru inside Microsoft Teams or Copilot? No. That's a separate integration. Work IQ MCP is about Knowledge Agents reaching into Microsoft 365, not about Guru appearing inside Microsoft's tools.