Guru 101
Course Content Overview
Below is an overview of the content covered in the Guru 101 course with videos and help center article links to go deeper.
Watch all of the Guru 101 videos
Watch the full length training
Guru 101 — Viewers & new users
Chatting with Knowledge Agents
Knowledge Agents are AI-powered assistants that draw from your company's verified knowledge to answer questions in plain language — no manual searching required. You can interact with them through search for quick, precise answers or through conversational chat for deeper exploration and follow-up questions. Guru's video hub covers the basics of chatting with Knowledge Agents, including how to evaluate and trust the answers you receive.
Videos in this section:
- Chatting with Knowledge Agents: Overview & Best Practices
- Chatting with Knowledge Agents: Trusting Suggested Answers
Go deeper: What are Knowledge Agents? · Search and Chat with Knowledge Agents
Setting up and using the browser extension
The Guru browser extension (available for Chrome, Edge, and Opera) brings Knowledge Agent answers directly into your workflow as a persistent side panel — so you can ask questions without leaving the tab you're working in. The video hub walks through installing and pinning the extension, and then using it to chat with agents in context.
Videos in this section:
Go deeper: Installing Guru's Browser Extension
Using Guru in Slack
Once your Admin connects Guru to Slack, Knowledge Agents can automatically detect and answer questions in channels — no slash command required. You can also @mention Guru directly for on-demand answers, ask follow-up questions in threads, and capture knowledge from conversations. The video hub covers both the day-to-day experience of chatting with Knowledge Agents in Slack and how to configure your Guru notifications there.
Videos in this section:
Go deeper: Setting up Guru's App for Slack · Managing Guru Notifications
Using Guru in Microsoft Teams
The Guru app for Microsoft Teams lets you search for and share Cards directly within your Teams conversations, and keeps you up to date on key Guru activity through Teams notifications.
Videos in this section:
Go deeper: Setting up Guru's App for Microsoft Teams
Using Guru in the web app
The Guru web app gives you access to both search and chat in one place. You can perform keyword searches, filter results, switch between agents, and explore your team's full knowledge base.
Videos in this section:
Go deeper: Search and Chat with Knowledge Agents
Using Guru in your AI tools
Guru can feed your verified knowledge directly into external AI tools like Claude, ChatGPT, Copilot, and Cursor — so those tools are grounded in your company's trusted content. This works through Guru's MCP Server, which connects MCP-compatible AI tools to your Knowledge Agents.
Videos in this section:
Go deeper: Using Guru as an MCP Server
Understanding Cards, Pages, Announcements, and Collections
Guru's knowledge is organized into a few key building blocks. Cards are the core unit of knowledge — think of them like individual documents. Collections organize Cards into groups with shared permissions. Pages are customizable hubs for surfacing and presenting knowledge to your team. Announcements let Collection Owners notify team members about important or updated content and track who has read it.
Videos in this section:
Go deeper: Guru Cards · Creating and Managing Pages · Sending and Receiving Announcements
Commenting on Cards and working with Cards in Slack
Comments are how users signal issues, ask questions, or suggest edits on a Card — keeping knowledge accurate without needing direct edit access. In Slack, you can also create Cards directly from messages, answer unanswered Knowledge Agent questions with a Card, and add existing Cards to conversations.
Videos in this section:
Go deeper: Guru Cards · Setting up Guru's App for Slack
If you skipped the above videos, or want a more thorough walkthrough, watch the full-length training!
Other Things to Know
Dive a little deeper into some of the content discussed in the above videos, and explore some additional capabilities.
Sign In
After receiving an invitation from a Guru admin to join a Guru workspace, sign in at app.getguru.com using your email and a password, Google authentication, or you'll be told to use a single sign-on (SSO) identity provider like Okta or Azure.
- Learn how to sign in
Learn your role in Guru
You've been added as a Viewer user in Guru. You'll only be able to see and ask questions about content your Admins have given you permission to view.
- Learn more about groups, permissions, and roles
Employee Profile
In the event that you want to learn more about the folks who have created your knowledge, click their name or search for them. Every Guru user has an employee profile that shows who the person is, their contact information, the Cards they've published, the authors they're following, and how they fit in your organization. Connecting "who" and "what" unlocks insights that lead to more effective conversations, deeper collaboration, and better business outcomes.
- Learn how to set up your profile and access a teammate's profile
Card Verification
Verification is the process by which an expert from your company reviews the content on a Card and adds a green check mark. This is how you'll know the content you are seeing is trusted. Unverified Cards show a gray badge with a question mark, indicating the content has not yet been reviewed by an Expert. As a viewer of the Card, you can always request verification which will notify the verifier that they have been asked to review the Card contents.
- Learn how to request verification
Card Comments
On the Card itself, users are able to add comments. Comments are how you'll share your thoughts, suggest edits, or even ask questions! Comments allow the whole team, regardless of role, to ensure that their knowledge is accurate and comprehensive.
- Learn how to comment on Cards
Summarize and Translate Card Content
Guru uses generative AI to help you quickly and efficiently consume knowledge. On a Card, click the lightning bolt to summarize the content, pull out action items, and/or translate it.
- Learn how to use AI when viewing Cards
Announcements
Experts can send announcements and request read receipts. They'll do this when the Card is important for you to review. After you read an announcement you'll want to check the 'I read it' box and add an emoji reaction. You can also see those read receipts so click into the percentage read link to see the others who have opened and/or marked the announcement as read.
- Learn how to receive an announcement
Create your own Guru custom lists
Guru's web app has a Saved and Following (formerly "My Library") tab where you can see the lists of Cards you deem is your most important knowledge.
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Following: Following a Card or Author means Guru will send you notifications when a followed Card is updated or when a followed author publishes. Following helps you stay updated without the need for manual checks or reminders.
- Learn how to follow a Card or Author
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Favorites: Guru allows users to create their own greatest hits library by playing favorites. Each Card or folder can be favorited and organized into a list. Favorites can be used as a way to create your own checklist of items to read or as a list of knowledge to keep near your fingertips.
- Learn how to favorite a Card or folder
Check out Guru 201 for Authors, Owners, and Creators
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