Managing Guru Notifications

Receiving notifications from Guru

Guru sends notifications when the following events occur:

1. You receive an announcement.
2. An announcement you sent is read for the first time.
3. You need to approve a Card for publication.
4. A user requests verification of a Card and you're a verifier.
   ❗️ important: You will not receive a notification when a Card becomes unverified, but unverified Cards may appear in your weekly digest. Use the Tasks > Verification list in the web app or Slack to manage them.
5. A Card you follow is updated.
6. A user interacts with you through comments on a draft or published Card:
   • New comments: Verifier and @mentioned users are notified.
   • Replies: All participants in the thread and any @mentioned users are notified.
   • Resolved comments: All participants in the thread are notified.
   • Reopened comments: All participants in the thread are notified.
7. A user asks you a question, answers a question you asked, or comments on a question thread you're involved in.
8. Content from a linked source is ready to be used for Guru-suggested answers.

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Note

By default, notifications are sent via email. Once you enable Slack or Microsoft Teams notifications, email notifications will be disabled. Guru does not support sending notifications to both email and chat platforms simultaneously.

Receiving Guru notifications via email

You will receive email notifications from [email protected] by default when your account is created.

Emails sent regardless of subscription settings:

• Exports
• Content Migration Complete/Failed
• Content Sync Complete
• Announcement Reminder
• Reset Password
• User Verification Email (upon initial sign up)
• Source Synced
• Source Error

Editing or unsubscribing from emails

1. Open a Guru notification email.
2. Click Click Here at the bottom of the email (gray box).
3. Use the toggles on the webpage to adjust your preferences.
4. Click Save Preferences to confirm changes, or select Opt Out of All Emails to unsubscribe entirely.

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Note

Unsubscribing from all email notifications will stop Guru from sending important updates, including verification requests and team comments.

Resubscribing to emails

1. Open a Guru notification email.
2. Click Click Here at the bottom of the email.
3. Adjust your preferences using the toggles.
4. If you previously unsubscribed from all emails, click Opt-In + Restore preferences.

Receiving the weekly digest email

Who receives the weekly digest?

You’ll receive the digest if:

• You're subscribed to Guru's weekly email digest.
• You've been on a Guru team for at least 1 week.
• At least 3 new or updated Cards are available to include.

If these conditions are not met, you will not receive a digest that week.

What the digest includes

Each user’s digest is customized. It may include:

Your curated updates: this week's top priorities

• Updates to Cards you follow that are unread.
• New Cards from authors you follow.
• Popular unverified Cards you are responsible for verifying.
• Cards you verify that are close to expiring (within 7 days).

Cards just for you: your personalized recommendations

• “Recommended for you” Cards that you haven’t read.
• New featured (pinned) team Cards from the past 2 weeks that are unread.
• This week's most viewed Cards from your team that are unread.

Stay up-to-date: what you may have missed

• Reminders of unread announcements.

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Note

If fewer than 3 Cards qualify for the digest, you will not receive one that week. Sections without content are omitted.

Managing notifications in Slack

1. Go to the Home tab of the @Guru app in Slack.
2. Scroll to Notifications at the bottom.
3. Click Manage Notifications.
4. Enable or disable notifications and set your preferred frequency.

Managing notifications in Microsoft Teams

1. Click the Guru app icon under any message compose area and select Settings.
2. Check the box to Enable/Disable Guru notifications in Microsoft Teams.
   • (Optional) Set your preferred days and times for reminders from the Guru bot about unverified Cards.
3. Click Update Notification Settings to save your changes.