Getting AI-Generated Answers

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Access Required

Anyone on the All-in-One or Enterprise plan can access this feature.

To enable or disable the Answers feature, you must have Admin access.

Getting AI-generated answers in Guru's web app

1. If your Admin has created custom Knowledge Agents, the default Agent appears first. Use the dropdown in the search bar to select other available Agents.

2. Enter your question. Type your question into the search bar and press Return or Enter.
3. Review the answer. Guru will display a suggested answer, pulled from Cards in Collections you have access to, and any external sources (if enabled). Sources appear hyperlinked below the answer.
4. Use Knowledge Agents (if enabled). If your team has Knowledge Agents enabled, use the dropdown to select a custom Knowledge Agent for a curated response.
5. Copy the answer. Click Copy Answer in the bottom-right corner to save the text to your clipboard.
6. View details. Click Answer Details in the top-right corner to see the reasoning, sources used, and search terms.
7. Provide feedback:
   • Click the thumbs-up ("👍") icon to Mark as helpful.
   • Click the thumbs-down ("👎") icon to Flag Answer and provide additional context. Feedback is logged in the AI Training Center.
   • Click the same icon again to undo feedback.

Getting AI-generated answers in Slack

1. Set up Guru for Slack. An Admin installs Guru's Slack app and connects relevant channels to Knowledge Agents.
2. Ask a question in-channel. Tag @guru in a Slack channel.
3. Ask in DM. Navigate to the Guru app in Slack and send a message directly.

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Tip

If your message is a keyword search (not a question), Guru will return a list of relevant Guru Cards instead of an answer.

Provide feedback:

• Click "👍" to mark the answer as helpful.
• Click "👎" to flag an incorrect answer. This feedback is sent to the workspace admin. Feedback cannot be undone in Slack.

Getting AI-generated answers in Guru's browser extension

1. If your Admin has created custom Knowledge Agents, the default Agent appears first. Use the dropdown in the search bar to select other available Agents.
2. Open the extension. Click the search bar in the Guru browser extension.
3. Enter your question. Type your question and hit Return or Enter.
4. View the answer. Guru displays a suggested answer using the Cards you have permission to view and any external sources.
5. Provide feedback:
   • Click "👍" to mark as helpful.
   • Click "👎" to flag the answer. Click again to undo feedback.

Improving answer accuracy and quality

• Experiment with phrasing. Try asking your question in different ways for better results.
• Review sources. Click the hyperlinks under the answer to verify the information.
• Explore search results. Look below the answer or click Search it to run a traditional search.
• Ask an expert. Click Assign to send your question to a subject matter expert.

Setting up custom prompts

Admins and Knowledge Agent Owners can tailor Knowledge Agent prompts to align with your company's tone, branding, and requirements.

1. Navigate to Manage > Knowledge Agents.
2. Locate the Knowledge Agent you wish to adjust. Select Prompt.
3. Select Edit Prompt.
4. Update the default prompt to fit your needs.
5. You will have the option to Test Prompt. When ready, select Save.

Frequently asked questions about Answers

Can we get answers without creating Guru Cards?
Yes. Guru can generate answers from linked external content. Learn more in Linking sources for Answers in Guru. Suggested answers come from your configured sources, not from a large language model.

Do Knowledge Agents read uploaded files or media?
No. Knowledge Agents pull from Card titles and text content only, including Markdown like code snippets and lists. They do not process uploaded or embedded files, images, or videos.

What external file types can Answers use?

• PDFs
• Word documents (and equivalents)
• PowerPoint files
• Excel files
• Plain text (.txt)
• PNGs
• Photoshop
• Illustrator
• Postscript

How soon are answers available after content is added or changed?
Answers work immediately for Guru Cards. For synced sources like Google Drive or Salesforce, indexing may take up to 24 hours. Deleted files may take up to 3 days to sync. To immediately revoke access to deleted files, delete and redo the sync.

Can we control access to Knowledge Agents?
Yes. See Creating Knowledge Agents for permission settings.

How do we ensure accuracy of answers?
Guru relies on verified content and shows source links for transparency. Always check the sources to validate an answer.

How can I help improve unanswered or flagged responses?
Use the AI Training Center to review and improve flagged answers. Admins and Knowledge Agent Owners can assign Experts to manage and improve results.

Why did I get an incorrect answer?
Guru does not use LLMs to generate answers. It pulls from your Cards and sources. Occasionally, hallucinations may occur, and verified/unverified Cards are not weighted differently. Always verify answers and provide feedback using "👎" if needed.

Is there analytics for Answers?
Yes. Admins and Knowledge Agent Owners can view usage metrics in Answers analytics and the AI Training Center.