Training Guru's AI: AI Agent Center

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Note

This feature was formerly called the "AI Training Center." It was renamed in May of 2025.

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Access Required

What you see in the AI Agent Center depends on your permissions and other factors. Keep reading to for an explanation of what you'll see based on that criteria.

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Best Practices

Check out the below video for tips on using the AI Agent Center

Viewing questions and Answers

Navigate to the AI Agent Center in the Guru web app to see the last 90 days of question activity, including:

• Questions you asked Guru.
• Questions asked to a Knowledge Agent where you’re assigned as the Expert or Knowledge Agent Owner.
• Questions referencing Cards you're the verifier of (if Experts are not assigned).
• Questions individually assigned to you.

Use the Status filters to refine your dashboard:

• Not answered – Guru didn’t generate an answer.
• Flagged – The user gave a thumbs-down on the answer and submitted feedback (visible to Guru’s product team only).
• Marked correct – Answer was rated helpful by the asker or marked correct by an Author or Collection Owner.
• Assigned to Expert – The question was routed to an expert for a more complete or accurate response.

Forwarding a question to an Expert

To assign a flagged or incomplete answer for expert review:

1. Click the question row to expand the details.
2. Click Assign Expert.
3. In the dropdown, choose an individual or Group to respond. Guru may suggest experts.
4. (Optional) Add a note to provide context to the assigned expert.
5. Click Submit. The Expert will be notified via their preferred notification settings . (If you are assigning to an Expert via Slack, they will see it in My Tasks but will not receive a notification).

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Note

If you see a user avatar in the "Sources" column, that user has marked the question as complete.

Editing a suggested Answer

To update an AI-generated answer and ensure more accurate results in the future:

1. Click the question row to expand the details.
2. Click Answer Details to see the answer reason, sources, and search terms.
3. Click Edit answer.

4. Under Step 1,Select the sources to answer the question. Here, you will see the ability to:
   • Search connected external sources (excluding Slack).
   • Search and apply existing Guru Cards.
   • Edit a source Card
   • Remove a source
   • Create a new Guru Card (+ New Card)

5. Under Step 2, you will see the regenerated the answer. Review for improved accuracy and select 🔄refresh if needed.
6. Click Save answer to finalize or Cancel to discard changes.
7. The question will be marked correct, and the original asker will be notified of the new answer.

Viewing Question history

Click any question in the list to view details and, if you have the right permissions, review the Sources used to answer.

Viewing top Sources

Go to the Sources tab to see the most used and trusted sources in AI-generated answers.

You’ll see:

• Number of questions answered with each source
• How many were flagged, marked correct, or assigned to an Expert

Click the caret next to a source to view all related questions and follow up with updates if needed.

Archiving questions in the AI Agent Center

When a question is archived, it will disappear from all filtered views besides "Archived" and "Show all.”

1. In the AI Agent Center, locate the question you want to archive.
2. Hover your curser over the question you want to archive. A file box icon will appear on the right.
3. Click the file box icon.

Unarchiving questions in the AI Agent Center

Questions that were previously archived can be un-archived from the "Archived" filter.

1. In the AI Agent Center, navigate to the Archived filter. Locate the question you want to restore.
2. Hover your curser over the question you want to restore. A file box + arrow icon will appear on the right.
3. Click the file box + arrow icon.

Frequently asked questions about the AI Agent Center

What’s the difference between Answers analytics and the expert dashboard?

• Answers Analytics (available to Admins and Knowledge Agent Owners):
  • View feature adoption and usage by Group.
  • See all questions answered or not answered by Guru.
  • Export results to CSV.
  • Data includes question, asker, and date asked.
• AI Agent Center (accessible to Experts and Knowledge Agent Owners when assigned):
  • See full question, suggested answer, sources, feedback, and actions taken.
  • Limit: 90-day history.
  • Not exportable.
  • Used to update and train AI responses directly.

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