Training Guru's AI: AI Training Center

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Best Practices

Viewing questions and Answers

Navigate to the AI Training Center in the Guru web app to see the last 90 days of question activity, including:

• Questions you asked Guru.
• Questions asked to a Knowledge Agent where you’re assigned as the Expert or Knowledge Agent Owner.
• Questions referencing Cards you're the verifier of (if Experts are not assigned).
• Questions individually assigned to you.

Use the Status filters to refine your dashboard:

• Not answered – Guru didn’t generate an answer.
• Flagged – The user gave a thumbs-down on the answer and submitted feedback (visible to Guru’s product team only).
• Marked correct – Answer was rated helpful by the asker or marked correct by an Author or Collection Owner.
• Assigned to Expert – The question was routed to an expert for a more complete or accurate response.

Forwarding a question to an Expert

To assign a flagged or incomplete answer for expert review:

1. Click the question row to expand the details.
2. Click Assign Expert.
3. In the dropdown, choose an individual or Group to respond. Guru may suggest experts.
4. (Optional) Add a note to provide context to the assigned expert.
5. Click Submit. The expert will be notified via their preferred notification settings.

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Note

If you see a user avatar in the "Sources" column, that user has marked the question as complete.

Editing a suggested Answer

To update an AI-generated answer and ensure more accurate results in the future:

1. Click the question row to expand the details.
2. Click Answer Details to see the answer reason, sources, and search terms.
3. Click Edit answer.

4. Under Step 1, manage the sources:
   • Search connected external sources (excluding Slack).
   • Search and apply existing Guru Cards.
   • Edit a source Card (✏️).
   • Remove a source (❌).
   • Create a new Guru Card (+ New Card).

5. Under Step 2, click 🔄 Refresh to regenerate the answer.
6. Click Save answer to finalize or Cancel to discard changes.
7. The question will be marked correct, and the original asker will be notified of the new answer.

Viewing activity history for a question

Click any question in the list to view details and, if you have the right permissions, review the source Card used to answer.

Viewing top Sources

Go to the Sources tab to see the most used and trusted sources in AI-generated answers.

You’ll see:

• Number of questions answered with each source
• How many were flagged, marked correct, or assigned to an Expert

Click the caret next to a source to view all related questions and follow up with updates if needed.

Frequently asked questions about the AI Training Center

Can I use Slack messages as sources?

No. Slack content cannot be selected in the source dropdown when editing answers. Slack messages are ephemeral and not editable after posting. Instead, we recommend extracting Slack threads into Guru Cards.

Why do different teammates see different questions?

Reasons may include:

• Knowledge Agent Owners see all questions.
• The answer only referenced external sources (not shown unless assigned).
• You are the verifier of the source Card.
• You were assigned to the question or to a relevant Knowledge Agent.
• A similarly named user was assigned the question.

What’s the difference between Answers analytics and the expert dashboard?

• Answers Analytics** (available to Admins and Knowledge Agent Owners):
  • View feature adoption and usage by Group.
  • See all questions answered or not answered by Guru.
  • Export results to CSV.
  • Data includes question, asker, and date asked.
• AI Training Center** (accessible to Experts and Knowledge Agent Owners when assigned):
  • See full question, suggested answer, sources, feedback, and actions taken.
  • Limit: 90-day history.
  • Not exportable.
  • Used to update and train AI responses directly.

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