Viewing Adoption and Feature Usage Analytics

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Access Required

Admins: Access to all analytics across all Collections and users.

Collection Owners: Access to dashboards for Collections they manage, including Card usage analytics.

Page Owners: Can view dashboards for Pages they are assigned to.

Knowledge Agent Owners: Can access Answers Analytics for their assigned Knowledge Agents.

Viewers: Cannot view analytics dashboards. They can access Card usage analytics but cannot download results.

Custom Roles can be set up with specific permissions. See Manage > Custom Roles.

Accessing the Adoption and Feature Usage analytics dashboard

Navigate to Analytics in the Guru web app.
Click the Adoption and Feature Usage tab.

Understanding Adoption and Feature Usage reports

Total Adoption in timeframe

Percentage of active users divided by invited users within the selected timeframe.

Usage by source

Bar chart showing where user actions occurred, broken down by platform:
- Guru Web App
- Extension
- Guru API
- Slack
- MS Teams
- Email
- Public Card
- Mobile App
- Other (Zapier, Outlook, Gmail Add-ons, etc.)
Use this report to understand which tools your team is (or isn’t) using to access Guru.

Adoption over time

Area chart tracking weekly user engagement over time.
A benchmark line is shown at 80%, the recommended weekly engagement target.

Announcement read rates

Combined bar and line chart showing:
- Total number of announcements sent each month
- Percent of announcements read each month
Use this to spot trends or overload in communications.

Downloading and scheduling report delivery

Download individual reports as CSV files.
Schedule the full dashboard for recurring email delivery.

Frequently asked questions about adoption and feature usage analytics

What counts as an “action” in Guru?

Commenting on a Card
Viewing, creating, copying, updating, verifying, or deleting a Card
Copying a Card link
Favoriting or following a Card
Viewing or managing folders
Viewing or copying a file from a Card
Performing a search
Asking, answering, or archiving a question
Copying a Synced Card link

When is a suggestion considered “used”?
A suggestion is “used” when a user views or copies a suggested Card in the same browser tab where the support app is open and the Guru extension is active. Usage is not tracked if Guru is open in a separate browser tab.

Does a source Card in a suggested answer count as a view?
No. A Card only counts as viewed if the user clicks and opens it. Being listed as a source does not count.

Why does “Adoption over time” differ from “Total Adoption”?

Adoption over time shows weekly engagement, reflecting only the % of users active in a given week.
Total Adoption counts unique users active across the entire timeframe.
Example: If two users are active in Week 1 and two different users are active in Week 2, weekly adoption is 50% each week, but total adoption is 100%.

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Tip
For additional insights, explore:

Knowledge usage analytics

Verification Health analytics