Setting up Front as a Source

Connecting Front as a source in Guru enables teams to seamlessly centralize and surface customer conversations and shared inbox knowledge directly within their workflow.

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Access Required
Guru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
Front Access: You'll need your Front Admin credentials.

Setting Up Front as a Source

Navigate to Manage > Sources.
Select Front from the icon menu.
Click Authorize Access.
Follow the prompts to Login and connect your Front account to then Authorize access.
Once connected, you will have the option to rename your Source before selecting Connect.
The next screen will allow you to set Permissions.

Objects Synced from Front

Primary objects are the objects used to generate the search record.

Common Model / What You'll See During Setup	Objects/Data Brought In	Key Fields
Ticket	Primary Objects: Email conversations, messages, and discussions	• Name (subject) • Description (message body) • Status (Enum: archived/open/deleted/spam) • Status ID • Status category (open/waiting/resolved) • Ticket IDs (Array) • Assignees (Array) • Contact (UUID - recipient) • Tags (Array) • Ticket URL • Remote created at • Remote ID • Remote data
Comment	Comments/replies within conversations	• Body • HTML body • User (UUID - teammate) • Contact (UUID - external sender) • Ticket (UUID) • Remote created at • Remote ID • Remote data
Attachment	File attachments on messages	• File name • File URL • Content type • Ticket (UUID) • Remote ID • Remote data
Contact	External contacts (customers, leads)	• Name • Email address • Phone number • Details • Account (UUID) • Remote ID • Remote data
Account	Companies/organizations associated with contacts	• Name • Domains (Array) • Remote ID • Remote data
User	Internal team members/agents	• Name (first_name + last_name) • Email address • Is active (Boolean) • Username • Teams (Array) • Remote ID • Remote data
Team	Groups of teammates	• Name • Remote ID • Remote data
Tag	Labels for conversations	• Name • Remote ID • Remote data
Collection	Shared inboxes for team collaboration	• Name • Access level (Enum) • Remote ID • Remote data
Project	Inbox groupings (deprecated - use Collections)	• Name • Remote ID • Remote data

Permissions

When you connect Front as a source in Guru, you'll permission that content in Guru. Learn more here.
If someone is not provided with access in Guru to this source, they will not see Front results in searches or when chatting with Guru.

Updated about 2 months ago