Setting up ServiceNow as a Source

Setting up ServiceNow as a source allows Guru to access your service management data to power AI-generated answers. This article walks you through connecting your ServiceNow instance to Guru, helping your team surface insights from incidents, requests, and knowledge articles to improve support efficiency and collaboration through centralized, AI-enhanced knowledge sharing.

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Access Required
Guru Access: You need to be an Admin, Source Creator, or relevant custom role to set up Sources
ServiceNow Access: You need to have Admin access in ServiceNow to connect as a Source.

Setting up ServiceNow as a Source

In Guru, go to Manage.
Select Sources, then click Add Source.
Choose ServiceNow from the list of integrations.
When prompted with how you'd like to authenticate, select Use my credentials.
(Optional) Filter your ticket data by date to narrow the scope of what is synced to Guru.
Enter the subdomain for your ServiceNow account. For example, if you sign in at "acme.service-now.com", enter "acme".
Authenticate using your ServiceNow credentials.
Add a display name for the Source (optional) and click Connect Source.
Assign which Guru Groups should have access to this content.

Objects synced from ServiceNow

Tasks, Customer Accounts, Journals, Users, Incidents, Cases, Requests, Problem

Updated about 3 hours ago