What are Knowledge Agents?

Knowledge Agents are AI-powered assistants that connect to your company's information and help you find accurate answers—without manual searches across multiple tools. Unlike enterprise search tools that simply index everything (including outdated content), Knowledge Agents actively maintain quality by verifying information, learning from how your team uses knowledge, and automatically removing inaccurate content.s

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Tip
Try it now: If you have Guru, you already have a Knowledge Agent. Just search for something in Guru - that's your default Knowledge Agent at work.

What Knowledge Agents do for you

Think of Knowledge Agents as intelligent teammates who know where all your company's information lives and keep it current. They do three key things:

1. Find information instantly

Ask a question in your own words, and Knowledge Agents search across all your connected sources—Google Drive, Slack, Confluence, Salesforce, help center articles, and more—to give you the right answer. No more remembering which system has what, or searching five different places for one piece of information.

Example: Instead of searching Slack, then Google Drive, then your help center for "maternity leave policy," just ask your Knowledge Agent and get the current policy instantly—with a link to the source document.

Knowledge Agents work in two ways:

Search: Get quick, precise answers when you know what you're looking for
Chat: Have natural conversations with follow-up questions, just like talking to a knowledgeable coworker

Learn more here ➡️

2. Verify content automatically

Here's what makes Knowledge Agents different: they don't just find information—they maintain its quality.

While other tools index everything (outdated policies, conflicting documents, old procedures), Knowledge Agents continuously:

Identify time-sensitive content that's expired (like that 2023 benefits doc)
Track which information gets positive feedback from your team
Flag content that users repeatedly mark as incorrect
Automatically archive outdated information

This happens in the background, without constant manual review. The more your team uses Guru, the smarter your Knowledge Agents become.

Learn more here ➡️

3. Help you understand knowledge gaps

Knowledge Agents track every question asked and every answer provided. All of this activity is tracked in the AI Agent Center, where Knowledge Agent owners can see what's working and what needs improvement. This means you can:

See what topics your team asks about most
Identify where documentation is missing
Understand which content is actually useful vs. ignored
Measure the impact of your knowledge base

It's like having analytics for your company's collective knowledge.

Learn more here ➡️

Why this matters

The problem with traditional knowledge management:

Manual verification doesn't scale—you can only review 8-12% of your content
Information decays faster than humans can keep up
Wrong information spreads to thousands through AI tools and automated systems
Teams waste hours searching for answers that should be instant

How Knowledge Agents solve this:

Automated quality maintenance at scale
Every correction improves knowledge for everyone—employees and AI tools
Self-improving system that gets smarter with use
Trust in your company's information, not just access to it

How they work

Connect your sources: Link to the systems where your company's knowledge lives (Google Drive, Slack, your help center, CRM, etc.)
Ask questions naturally: Use search or chat wherever you work—Slack, your browser, the Guru app
Get verified answers: Knowledge Agents surface information that's accurate and current, with source citations so you know where it came from
Feedback happens naturally: When you thumbs up helpful answers or flag incorrect ones, you're automatically training the agent to be smarter
Quality improves automatically: Knowledge Agents use your team's feedback and usage patterns to continuously verify and maintain content

Different agents for different needs

Every workspace starts with a default Knowledge Agent that searches all your sources. You don't need multiple agents to get started—many teams use just the default agent. But when teams have distinct needs, specialized agents help by:

Support Agent: Searches only help center articles and support docs
Sales Enablement Agent: Focuses on battlecards, pricing, and competitive intel
Engineering Agent: Connects to technical documentation and code repositories
HR Agent: Covers policies, benefits, and people information

Each agent can be customized with its own sources, tone, and behavior—and users can switch between agents depending on what they need.

Frequently asked questions

Do I need to set anything up to use Knowledge Agents?
Your workspace includes a default Knowledge Agent that works immediately. You only need to create additional agents if you want specialized assistants for different teams.

What's the difference between search and chat?
Search gives you quick answers when you know what you're looking for. Chat lets you have conversations, ask follow-up questions, and explore topics in depth.