Setting up Dixa as a Source

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Access Required

Guru Access: You need to be an Admin or Source Creator to set up Sources

Dixa Access: The authenticating user must have API Access in Dixa, which only includes Admins.

Setting up Dixa as a Source

1. In Guru, go to Manage > Sources.
2. Choose Dixa from the list of integrations.
3. (Optional) Filter your ticket data by last modified date.
4. Add your API Key, which you can find in your Dixa account, by navigating to Settings > Manage > Integrations. Click Configure API tokens. Click Add API token to add the API token. Give the token a name and click Save. Copy & paste the token value where prompted.
5. Add a display name for the Source (optional) and click Connect Source.
6. Assign which Guru Groups should have access to this content.

Objects synced from Dixa

Conversation, Message, Agent, Note