Viewing Answers Analytics

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Access Required

• Admins: Access to all analytics across all Collections and users.
• Collection Owners: Access to dashboards for Collections they manage, including Card usage analytics.
• Page Owners: Can view dashboards for Pages they are assigned to.
• Knowledge Agent Owners: Can access Answers Analytics for their assigned Knowledge Agents.
• Authors: Access to dashboards for Collections they manage, including Card usage analytics.
• Read only users: Cannot view analytics dashboards. They can access Card usage analytics but cannot download results.

Accessing the Answers analytics dashboard

1. Navigate to Analytics in the Guru web app.
2. Click the Answers tab.

Understanding Answers reports

The Answers dashboard includes the following reports:

Answered Questions

• Table listing all answered questions within the selected timeframe.
• Includes:
  • First and last name of the user who asked each question
  • Date the question was asked
• Scroll to view all rows, or download the report as a CSV.
• Use this data to:
  • Identify which users and Groups are using Answers
  • Spot recurring themes or commonly asked topics

Unanswered Questions

• Table listing all unanswered questions from the selected timeframe.
• Includes:
  • First and last name of the user
  • Date the question was asked
• Scroll to view all rows, or download the report as a CSV.
• Use this report to:
  • Identify knowledge gaps
  • Prioritize content creation or updates to address these gaps

Downloading and scheduling report delivery

• Download individual reports as CSV files.
• Schedule the full dashboard for recurring email delivery.

Frequently Asked Questions about Answers analytics

How do I know if my team is getting helpful answers? Can I resolve unanswered questions?
Visit the AI Agent Center to review the last 90 days of questions, answers, and their source content. From this dashboard, you can reassign flagged or unanswered questions to subject matter experts to improve future responses.