Viewing Verification Health Analytics

The Verification Health dashboard in Guru’s Analytics section provides a workspace-wide verification score—the percentage of your content that is verified. This score helps subject matter experts, knowledge managers, and admins track how trustworthy your knowledge base is. Encouraging verifiers to keep their content up to date improves team trust in Guru and reduces unverified usage, which can lead to lower adoption and more direct questions ("shoulder tapping"). Keeping your most-used Cards verified is key to long-term success.

Accessing the Verification Health dashboard

In the Guru web app, go to Analytics.
Click the Verification Health tab.

Understanding Verification Health reports

Each widget provides insights into the state of your content. Here's what they show:

Verification score over time

A line chart displaying your workspace’s weekly verification score over the selected time period.
A score of 80% or higher is recommended. A solid horizontal line marks this benchmark on the chart.

Unverified Cards by verifier

A bar chart showing users and Groups (verifiers) ranked by how many unverified Cards they own.
Use this chart to identify which people or Groups most influence your verification score.
To see the full list of verifiers, download the report as CSV.

Most urgent Cards to verify

A bar chart showing your top 10 most-viewed unverified Cards.
Use this report to prioritize verification of high-impact content.
If you’re not the verifier, you can request verification.
To view the full list, download the report as CSV.

Downloading and scheduling report delivery

Download individual reports as CSV files.
Schedule the full dashboard for recurring email delivery.

Improving your team's verification score

Guru helps maintain a healthy verification score through automated processes and manual review tools.

Using automation

Guru auto-archives unverified Cards that haven’t been used and meet specific criteria. This happens weekly.

Manual review tasks

Collection Owners and verifiers should regularly check their Tasks dashboard:

Unverified Cards
Auto Archive

From there, you can verify or archive each Card.

💡 tip: Consider forming a Knowledge Council to divide verification responsibilities across your team.

Adjusting verification frequency

If Cards are coming up for review too often, change the verification interval to match how often the content actually needs updates.

Using analytics to guide content audits

Use the Verification Health dashboard to target your verification efforts:

The Unverified Cards by verifier report helps identify which users and Groups need support.
The Most urgent Cards to verify report highlights high-traffic Cards that should be prioritized.

Alternative: Using Card Manager

If you prefer, you can manage unverified content via Card Manager:

Filter to show unverified Cards you have access to.
Sort by view count to prioritize popular content.
Bulk verify Cards that don’t need individual review.