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Viewing Adoption and Feature Usage Analytics

The Adoption and Feature Usage analytics dashboard helps teams evaluate how effectively Guru's core features are being used. It tracks all active user actions to uncover trends, benchmark engagement, and highlight opportunities for improved adoption. If your workspace uses AI Suggest Text, this dashboard also tracks how suggestions are being used across different applications and which Cards are driving the most value.

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Accessing the Adoption and Feature Usage analytics dashboard

  1. Navigate to Analytics in the Guru web app.
  2. Click the Adoption and Feature Usage tab.

Understanding Adoption and Feature Usage reports

Total Adoption in timeframe

  • Percentage of active users divided by invited users within the selected timeframe.

Usage by source

  • Bar chart showing where user actions occurred, broken down by platform:
    • Guru Web App
    • Extension
    • Guru API
    • Slack
    • MS Teams
    • Email
    • Public Card
    • Mobile App
    • Other (Zapier, Outlook, Gmail Add-ons, etc.)
  • Use this report to understand which tools your team is (or isn’t) using to access Guru.

Adoption over time

  • Area chart tracking weekly user engagement over time.
  • A benchmark line is shown at 80%, the recommended weekly engagement target.

Announcement read rates

  • Combined bar and line chart showing:
    • Total number of announcements sent each month
    • Percent of announcements read each month
  • Use this to spot trends or overload in communications.

AI Suggest Text total volume

  • Total number of AI suggestion interactions across all web apps for the current week.
  • Includes week-over-week change and an area chart of weekly usage volume.

Suggestion utilization

  • Percentage of AI suggestions that were used (viewed or copied) during the current week.
  • Shows week-over-week change and includes a usage trend area chart.

Suggestion utilization by channel

  • Line chart tracking AI suggestion usage rates by channel (web apps) over time.
  • Helps determine which applications your team is relying on most for AI suggestions.

Most useful Cards for support

  • Table of Cards that are used (viewed or copied) most frequently via AI suggestions across apps.
  • Sorted by total usage, from highest to lowest.
  • Download the report as a CSV to view all data.

Downloading and scheduling report delivery


Frequently asked questions about adoption and feature usage analytics

What counts as an “action” in Guru?

  • Commenting on a Card
  • Viewing, creating, copying, updating, verifying, or deleting a Card
  • Copying a Card link
  • Favoriting or following a Card
  • Viewing or managing folders
  • Viewing or copying a file from a Card
  • Performing a search
  • Asking, answering, or archiving a question
  • Copying a Synced Card link

When is a suggestion considered “used”?
A suggestion is “used” when a user views or copies a suggested Card in the same browser tab where the support app is open and the Guru extension is active. Usage is not tracked if Guru is open in a separate browser tab.

Does a source Card in a suggested answer count as a view?
No. A Card only counts as viewed if the user clicks and opens it. Being listed as a source does not count.

Why does “Adoption over time” differ from “Total Adoption”?

  • Adoption over time shows weekly engagement, reflecting only the % of users active in a given week.
  • Total Adoption counts unique users active across the entire timeframe.
  • Example: If two users are active in Week 1 and two different users are active in Week 2, weekly adoption is 50% each week, but total adoption is 100%.

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For additional insights, explore:

Updated 9 days ago