Viewing Group and User Drill-Down Analytics

Accessing the Group and User Drill-Down analytics dashboard

1. Go to Analytics in the Guru web app.
2. Click the Group and User Drill-Down tab.

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Tip

• Use filters like Date, Group Name, User Display Name, Source Application, and Collection Name to focus your view.
• Admins can filter by all Collections, while Collection Owners can only filter by those they have access to.
• If no announcements were sent or read during the selected timeframe, the dashboard may display "No data found for this query."

Understanding Group and User Drill-Down reports

Top actions

• Donut chart showing the total number of user actions in the selected timeframe.
• Use this to evaluate adoption and engagement at the individual or Group level.

Total Card views

• Displays the total number of Card views for the current month and percent change from the previous month.
• Clicking the week opens a Change analysis: Card Views report.
• Area chart shows monthly Card views over time.

Most viewed Cards

• Table showing Cards sorted by view count, highest to lowest.
• Displays the first 1,000 rows by default.
  Download full report as CSV to view all Cards.

Announcements read rate over time (weekly)

• Area chart showing weekly percentage of announcements read.
• Displays week-over-week percent change.
• Clicking a week opens the Change analysis: Percent Read report.
• Users mark announcements as "Read" by clicking I Read It.

Announcements read rate over time (monthly)

• Combined bar and line chart showing:
  • Total announcements sent
  • Percent read per month
• Missing bar or line data means no announcements were sent or read that month.

Events by user

• Table showing chronological user actions in the selected timeframe.
• Columns include:
  • Email
  • Display Name
  • Action Date
  • Action Type
• Displays the first 1,000 rows.
  Download full report as CSV for more.

Downloading and scheduling report delivery

• Download individual reports as CSV files.
• Schedule the full dashboard for recurring email delivery.

Frequently asked questions about the Group and User Drill-Down dashboard

What counts as a user "action"?

User actions include:

• Viewing, commenting on, creating, updating, copying, deleting, or verifying a Card
• Copying a Card link
• Viewing or interacting with folders and files
• Asking or answering questions (manual Q&A only)
• Performing searches
• Copying a synced Card link
• Favoriting or following a Card

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Note

Clicking Publish and Verify on a Card that’s already verified does not count as a new verification.

How can I see what a specific user viewed and when?

Options include:

• Use the Group and User Drill-Down dashboard:

  • Apply the Date, Display Name, and Collection Name filters.
  • View or download the Most Viewed Cards or Events by user reports.

• Use a Card's Usage and analytics page:

  • Filter by User Display Name and Date.

• Use announcement insights:

  • Track who opened a Card and clicked I Read It.

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Note

Cards shown in Guru Answers are not counted as views unless the user clicks and opens the Card.

How can I tell who is active in Guru?

• Use the Adoption and Feature Usage dashboard for weekly adoption metrics.
• Use the Top actions and Events by user reports in this dashboard to identify users with the most engagement.

What does "Card file link viewed" mean?

• This indicates how often embedded files/images in Cards were viewed.
• Each file counts as a separate event—even if viewed in the same session.
  • For example, viewing one Card with 8 images = 8 "file link viewed" events.