Group and User Drill-Down Analytics

The Analytics section of Guru's web app allows you to track your entire workspace's usage over the selected time period. By showing all Guru active user events (activities as defined in a full list below), analytics provides you with valuable insight into workspace usage trends.

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Note

All Analytics widgets will update every 1-2 hours with your team's information. Analytics data will go back to the date that the user started using Guru.

Accessing the Group and User Drill-Down analytics dashboard

Navigate to the Analytics in the web app and click on the Group and User Drill-Down tab.

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Tip

• Use the "Date", "Group Name", "User Display Name", "Source Application", and "Collection Name" filters alone or in combination to gain greater insight into how and where specific users and Groups are leveraging Guru. 
• In the "Collection Name" filter, Admin can see all Collections listed, whereas Collection owners see only the Collections they have been granted permission to.
• If there were no announcements sent or read during the timeframe, the "No data found for this query" message will appear.

Understanding Group and User Drill-Down reports

Below is a summary of each widget and the insights provided:

Top actions

• A donut chart displaying the total number of user actions in the specified timeframe. 
• This report allows you to evaluate adoption and understand how specific members of the workspace are contributing to overall usage. Workspace members use Guru at differing amounts based on their role and use case; what's important is that a majority of Guru users are consistently engaged in the product.

Total Card views

• The total number of Card views in the present month.
• The change in the total number of Card views between the present month and the past month.
  • Clicking the week will open a "Change analysis: Card Views" report comparing the prior week and the current week. 
• An area chart displaying total monthly views in the specified timeframe.

Most viewed Cards

• A table listing all Cards by title and total views in the specified timeframe sorted from highest to lowest.
• The table displays the first 1,000 rows of data by default. To view all rows (i.e. all Cards and their view count in the specified timeframe), download the report as a CSV.

Announcements read rate over time (weekly)

• The percentage of announcements read by the workspace as of last week.
• The percent change week over week, last week, and the week prior.
  • Clicking the week will open a "Change analysis: Percent Read" report comparing the prior week and the current week.
• An area chart displaying the percent read in the specified timeframe with a weekly scale.
• Users indicate "read" by clicking the "I Read It" button on the announcement.

Announcements read rate over time (monthly)

• A combined bar and line chart displaying the total number of announcements sent and the percent of announcements read on a monthly scale in the specified timeframe.
• If the bar or line data is missing for a month, it means there is no data for announcements sent or percent read in that month.

Events by user

• A table listing all user actions in chronological order from most recent to oldest in the specified timeframe.
• Table column headers include the user's Email address, the user's Display Name, the Date of the user's action, and the Action type.
• The table displays the first 1,000 rows of data by default. To view all rows (i.e. all user actions in the specified timeframe), download the report as a CSV.

Downloading and scheduling report delivery

You can easily download individual reports as CSV files or schedule the entire dashboard to be emailed to you on a recurring basis.

Frequently asked questions about the Group and User Drill-Down dashboard

What does Guru count as an "action" taken by a user?
Actions taken by users include:

• Commenting on a Card
• Viewing a Card
• Verifying a Card
  • Clicking "Publish and Verify" while editing an already verified Card does not count.
• Copying a Card link
• Creating a Card
• Deleting a Card
• Updating a Card
• Copying a Card
• Favoriting a Card
• Unfavoriting a Card
• Following a Card
• Unfollowing a Card
• Viewing a folder
• Creating a folder
• Updating a folder
• Deleting a folder
• Viewing a file in a Card
• Copying a link to a file from a Card
• Asking a question (manual Q&A feature, not AI-powered answers)
• Answering a question (manual Q&A feature, not AI-powered answers)
• Performing a search
• Copying a synced Card link

How can I view what Cards a user viewed and when?
There are a few different ways to explore a specific user's Card activity:

• From Analytics, open the Group and User Drill-Down dashboard. Apply the Date filter to select the specific timeframe, the Display Name filter to isolate the results to a specific user, and the Collection Name filter to specify a particular Collection of Cards. View or download the Most Viewed Cards report or Events by user report to explore in more detail.
• Another way to view a user's interactions with a specific Card is to view the Card's Usage and analytics filtered by User Display Name and Date.
• Guru's announcement feature is the most transparent way of tracking Card opens and views. From the Card's announcement insights, you will be able to identify when each individual opened the Card and clicked the button to confirm they read it.
• Cards referenced in Guru's suggested answers do not count as Card views unless the question asker or reviewer clicks on the linked source Card and views the Card.

How do I know which Guru users are active?
The Adoption and Feature Usage analytics dashboard "Adoption over time" report shows the percent weekly adoption (number of active users divided by the number of invited users). If you want to get even more granular and see how many actions (views, edits, searches, etc.) a user performs in a given period, the Group and User Drill-Down dashboard's "Top actions" or "Events by User" reports will indicate your active users.

What does "Card file link viewed" mean?
This report tells us how many times people have looked at the files or images that are attached or embedded in a Card. For example, if a user views a Card that has 8 pictures, Guru counts 8 'file link viewed' events, even though they're all part of one look at the Card. As a result, the number might seem higher than expected.