Best Practices: Cards

Prioritize high-value content

Start with knowledge that your team uses regularly:

• Product FAQs
• Sales assets
• Competitive intelligence
• Troubleshooting guides
• Internal processes

Involve subject matter experts and use tools like content migration and Assist.

Optimize for search

Use clear, searchable titles that reflect how users would look for information.

Avoid duplicates

Each Card should cover a single concept or answer. Instead of duplicating, reuse Cards by:

• Placing them in multiple folders within the same Collection
• Using Card links

Keep Cards concise

Cards are more effective when under 1,000 words. Break long content into multiple Cards if needed.

Use folders for organization

Organize Cards with folders.
Folders can be nested up to three levels deep and updated anytime.