Viewing Group Impact Analytics

The Group Impact analytics dashboard provides a comprehensive view of how each Group in your workspace is engaging with Guru. All user actions are counted toward every Group the user belongs to, giving team managers a clear picture of team-wide adoption and contribution.

πŸ‘₯

Access Required

  • Admins: Access to all analytics across all Collections and users.
  • Collection Owners: Access to dashboards for Collections they manage, including Card usage analytics.
  • Page Owners: Can view dashboards for Pages they are assigned to.
  • Knowledge Agent Owners: Can access Answers Analytics for their assigned Knowledge Agents.
  • Viewers: Cannot view analytics dashboards. They can access Card usage analytics but cannot download results.
  • Custom Roles can be set up with specific permissions. See Manage > Custom Roles.

Accessing the Group Impact analytics dashboard

  1. Navigate to Analytics in the Guru web app.
  2. Click the Group Impact tab.

Understanding Group Impact reports

Below is a summary of the dashboard widgets and what they show:

Card creation by group

  • Horizontal bar chart showing the total number of Cards created by each Group during the selected timeframe.
  • Helps identify which Groups are contributing the most or least content to Guru.
  • Download the report as a CSV to view all Groups.

Card actions by group

  • Horizontal stacked bar chart showing actions performed by each Group:
    • Views
    • Cards created
    • Cards copied
    • Cards verified
    • Comments created
  • Use this to analyze the types of content interactions happening across Groups.
  • Download the report as a CSV to see all data.

Feature usage by group

  • Horizontal stacked bar chart showing:
    • Searches
    • Questions asked
    • Questions answered
    • Cards followed
    • Cards favorited
  • Helps track which Groups are using Guru’s knowledge discovery and Q&A features.
  • Download the report as a CSV to explore the full dataset.

Announcement read rates by group

  • Horizontal bar chart showing the percentage of announcements read by each Group during the selected timeframe.
  • Indicates announcement engagement at the Group level.
  • Download the report as a CSV for complete data.

Announcement send rates by group

  • Horizontal bar chart showing the number of announcements sent by members of each Group during the selected timeframe.
  • Highlights which Groups are actively communicating through announcements.
  • Download the report as a CSV to see all sending activity.

Downloading and scheduling report delivery


Β