Viewing Group Impact Analytics
The Group Impact analytics dashboard provides a comprehensive view of how each Group in your workspace is engaging with Guru. All user actions are counted toward every Group the user belongs to, giving team managers a clear picture of team-wide adoption and contribution.
Access Required
- Admins: Access to all analytics across all Collections and users.
- Collection Owners: Access to dashboards for Collections they manage, including Card usage analytics.
- Page Owners: Can view dashboards for Pages they are assigned to.
- Knowledge Agent Owners: Can access Answers Analytics for their assigned Knowledge Agents.
- Viewers: Cannot view analytics dashboards. They can access Card usage analytics but cannot download results.
- Custom Roles can be set up with specific permissions. See Manage > Custom Roles.
Accessing the Group Impact analytics dashboard
- Navigate to Analytics in the Guru web app.
- Click the Group Impact tab.
Understanding Group Impact reports
Below is a summary of the dashboard widgets and what they show:
Card creation by group
- Horizontal bar chart showing the total number of Cards created by each Group during the selected timeframe.
- Helps identify which Groups are contributing the most or least content to Guru.
- Download the report as a CSV to view all Groups.
Card actions by group
- Horizontal stacked bar chart showing actions performed by each Group:
- Views
- Cards created
- Cards copied
- Cards verified
- Comments created
- Use this to analyze the types of content interactions happening across Groups.
- Download the report as a CSV to see all data.
Feature usage by group
- Horizontal stacked bar chart showing:
- Searches
- Questions asked
- Questions answered
- Cards followed
- Cards favorited
- Helps track which Groups are using Guru’s knowledge discovery and Q&A features.
- Download the report as a CSV to explore the full dataset.
Announcement read rates by group
- Horizontal bar chart showing the percentage of announcements read by each Group during the selected timeframe.
- Indicates announcement engagement at the Group level.
- Download the report as a CSV for complete data.
Announcement send rates by group
- Horizontal bar chart showing the number of announcements sent by members of each Group during the selected timeframe.
- Highlights which Groups are actively communicating through announcements.
- Download the report as a CSV to see all sending activity.
Downloading and scheduling report delivery
- Download individual reports as CSV files.
- Schedule the full dashboard for recurring email delivery.
Updated about 2 months ago