Verifying and Unverifying Cards

With Guru's verification engine, you and your team can be confident that the information displayed within the context of your work and the suggested answers to your questions are accurate, up-to-date, and approved for use. Guru automates much of the work that goes into the content management. Guru will notify the Card verifier when the Card becomes unverified and requires review.

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Access Required

• You must be a Collection owner or author to verify and unverify Guru Cards and to request the verification of a Card. Read only users can highlight Card text to add comments with their feedback.
• If a user edits a Card, that Card will become unverified if the person who publishes the edits is not the named verifier or a member of the Group that is named as the verifier.

Understanding the trust status of a Guru Card

Verified Card

The "Verified" Card status menu located at the top left of the Card communicates:

• Verification date - the date the Card will become unverified (UTC);
• Last verified - the most recent date the Card was verified and by whom;
• Verifier - the Group or user responsible for verifying the Card;
• Verification Interval - how often the Card should be verified by the Verifier.

Unverified Card

The "Unverified" Card status menu located at the top left of the Card communicates:

• Expiration date - the date the Card became unverified (UTC);
• Last verified - the most recent date the Card was verified by whom;
• Verifier - the Group or user responsible for verifying the Card;
• Verification Interval - how often the Card should be verified by the Verifier.

How to unverify a Guru Card

See something wrong with a verified Card? Users with Collection owner or author permission to the Collection where a Card belongs can manually unverify a Card. All users can highlight the text in the Card containing the issue and leave a comment @mentioning the name of the verifier so that they'll receive your feedback. The verifier receives a notification for both of these actions.

1. Open the Card you wish to request verification of in the web app or the browser extension.
2. Select the Verified trust state at the top left of the Card.
3.  Click Unverify this Card.
4. You can then select Request Verification. This will notify the Card's Verifier via email or Slack that you would like the Card to be verified.

How to verify a Guru Card

Unverified Cards are visible to all users and accessible via search and as sources for Guru's suggested answers. Collection owners and authors should review unverified Card content and decide whether to edit and verify or archive the Card. Guru's automated system of reminders and automatically populated work queues makes this easy to manage.

Web app "Unverified Cards" queue

The Tasks > Unverified Cards work queue reflects all unverified Cards Collection owners and authors should take action on, including the indicator if the Card is “Pending Auto Archive” this week.

There are two buttons representing two lists of Cards:

• Up First - A Guru-curated shortlist of your most urgent Cards to verify.
• All Cards - The complete list of unverified Cards that you are the verifier of. You can sort the list of Cards by clicking the column header to help you prioritize which Cards you want to verify first.

Click the linked Card title to view the Card.

• If nothing needs to be updated on the Card, click Verify.
• If the Card requires edits, click the Edit Card pencil icon to edit. Once you've made your changes, click Publish to save your changes and leave the box checked to verify the Card upon publication. 

Changing the Verifier or Verification Interval

For individual Cards

1. Search for the Card you wish to verify or unverify in the Guru web app or browser extension.
2. Open the Card and click the Verified text next to the green exclamation mark icon or the Unverified text next to the red exclamation mark icon located at the top left corner of the Card.
3. Use the dropdown menus for Verifier and/or Verification Interval to make the desired changes.
4. Voilà! You have now modified this Card to reflect updated verification preferences.

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Note

When you change the verification interval, if you are in the verifying Group, the Card will instantly become verified. If you change the verification interval and you are not in the verifier Group, the Card will instantly become unverified.

For multiple Cards

To change the Verifier or verification interval for multiple Cards, the easiest way to do so is through Card Manager.

1. Navigate to the Cards page of Card Manager in the Guru web app.
2. Use the filters on the right-hand side to surface the Card you wish to modify.
3. Select the checkboxes to the left of the Cards you wish to modify. You can also select the top checkbox to perform an action on all Cards that were surfaced using your filter(s).
4. Click the Change Verifier or Change Interval bulk action(s) in the Card Manager navigation bar.
5. Click Save changes to apply the edit to the selected Card(s).
6. Voila! The Cards you have selected have been modified in Guru.

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Tip

Worried team members are using stale knowledge? Reference the Verification Health analytics dashboard report " Verification score over time" report to asses the overall trustworthiness of your entire knowledge base. The "Most urgent Cards to verify" report shows the Cards utilized the most which are unverified.