Strategic Impact Analytics

The Strategic Impact analytics dashboard reflects all of the metrics Guru admins will need for an executive business review: adoption over time, user activity, verification score to determine knowledge health, and search activity.

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Note

All Analytics widgets will update every 1-2 hours with your team's information. Analytics data will go back to the date that the user started using Guru.

Accessing the Strategic Impact analytics dashboard

Navigate to the Analytics in the web app and click on the Strategic Impact tab.

Understanding Strategic Impact reports

Below is a summary of each widget and the insights provided:

Adoption

• The percentage of invited users who accepted their invitation to join the workspace in the specified timeframe.
• The percent change week over week, last week and the week prior.
  • Clicking the week will open a "Change analysis: Adoption Percent" report comparing the prior week and the current week by Group. 
• An area chart displaying weekly trends in percent adoption in the specified timeframe.

Adoption over time

• An area chart displaying weekly trends in percent adoption in the specified timeframe.
• As a benchmark, we recommend keeping weekly adoption at or above 80%. This is represented by the solid horizontal line on the chart.

Card activities

• A donut chart displaying the total number of user actions in the specified timeframe. 
• This allows you to evaluate adoption and understand how specific Groups are contributing to overall usage. Members of your workspace will use Guru at differing amounts based on their role and use case. What's important is that a majority of Guru users are consistently engaged in the product so that there's an impact on their work.

Top Cards viewed

• A table listing all Cards by title and total views in the specified timeframe, sorted from highest to lowest.
• The table displays the first 1,000 rows of data by default. To view all rows (i.e. all Cards and their view count in the specified timeframe), download the report as a CSV.

Verification score

• Guru's verification score is a metric that represents the percentage of content in a workspace that is verified and up-to-date. This week's score is displayed.
• The percent change week over week, last week, and the week prior.
  • Clicking the week will open a "Change analysis: Trust score" report comparing the prior week and the current week by Collection name. 
• An area chart displaying weekly trends in verification score in the specified timeframe.

Verification score over time vs benchmark

• An area chart displaying monthly trends in verification score in the specified timeframe.
• As a benchmark, we recommend keeping weekly verification score at or above 80%. This is represented by the solid horizontal line on the chart.

Top followed authors

• A horizontal bar chart displaying the workspace's authors with followers, sorted by their current total number of followers (highest to lowest).
• To view all rows (i.e. all authors and their number of followers), download the report as a CSV.

Top Collections and percent of verified Cards

• A horizontal bar chart displaying the workspace's Collections, sorted by the percent of Cards verified (highest to lowest).
• To view all rows (i.e. all Collections), download the report as a CSV.

Searches per day

• A line chart displaying the total number of searches executed per day in the specified timeframe.

Downloading and scheduling report delivery

You can easily download individual reports as CSV files or schedule the entire dashboard to be emailed to you on a recurring basis.

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Tip

Admins and Collection owners can also view a report of individual user activity by navigating to the Group and User Drill-Down dashboard.