Advice, Troubleshooting and FAQs

Managing your Guru Account

Having trouble signing in to Guru?

Understand common sign in issues and how to troubleshoot.

Written by Kayla V
Updated this week

SCIM troubleshooting in Okta

In this article we'll discuss troubleshooting steps for common SCIM issues in Okta

Written by Caroline Krueger
Updated this week

What browsers support the Guru Web App?

The Guru Web App is supported by most browsers. Read on if you have any concerns that your browser does not support Guru.

Written by Caroline Krueger
Updated over a week ago

Why don't my Guru invitations go through?

How to troubleshoot if your Guru invitations aren't going through

Written by Devon O'Dwyer
Updated over a week ago

Changing an email address in Guru

Learn how to edit the email you use to sign into Guru

Written by Caroline Krueger
Updated this week

How to change or reset your password in Guru

Change or reset your password in the Guru web app.

Written by Caroline Krueger
Updated over a week ago

How to switch between Guru teams

Here is how to switch between two Guru teams

Written by Devon O'Dwyer
Updated over a week ago

How are users defined in Guru?

Learn more about how users are defined in Guru.

Written by Marie Frei
Updated over a week ago

How do I update the Guru Browser Extension?

Learn how to update Guru's Browser Extension.

Written by Cassie Haughey
Updated this week

Questions about security at Guru?

Security and compliance for Guru knowledge management

Written by Marie Frei
Updated over a week ago

Notifications from Guru

When does Guru send me notifications?

Understand when Guru sends you notifications in email, Slack, and Microsoft Teams

Written by Caroline Krueger
Updated over a week ago

Weekly Verification Digest Email: Overview

Learn about what information you'll find in the weekly verification digest email.

Written by Caroline Krueger
Updated over a week ago

Managing your Guru notifications in email

How to manage and unsubscribe from Guru email notifications

Written by Caroline Krueger
Updated over a week ago

Managing your Guru notifications in Slack

Setting up and editing when Guru notifies you in Slack

Written by Caroline Krueger
Updated over a week ago

Managing Guru notifications in Microsoft Teams

Enabling notifications in Microsoft Teams allows you to stay up to date on important Guru activity right within your chat tool.

Written by Caroline Krueger
Updated over a week ago

Having trouble receiving emails from Guru

I'm not receiving any email notifications from Guru, how can I fix this?

Written by Caroline Krueger
Updated over a week ago

Managing Cards, Boards, and Collections

Importing iFrames using the spreadsheet migrator

Learn how to import iFramed content into Guru using our spreadsheet migrator.

Written by Matt Garren
Updated over a week ago

How to pin a Collection

Discover how to pin a Collection to your dashboard for quick and easy access.

Written by Marie Frei
Updated over a week ago

Can I Make a Board Private?

You can not make a Board private in Guru. Read on to learn about other options to manage access within a Collection.

Written by Caroline Krueger
Updated this week

Does Guru have any templates to get started organizing knowledge?

Yes! We offer several ways to get started with Cards and Collections

Written by Caroline Krueger
Updated this week

How can I see who last modified a Card and when?

Understanding who last edited a Guru Card

Written by Caroline Krueger
Updated over a week ago

Is it possible to rearrange Collections in Guru?

Learn how Collections are ordered in Guru.

Written by Cassie Haughey
Updated over a week ago

Can a Board or Card live in more than one Collection?

A Card or Board can only live in one Collection at once.

Written by Caroline Krueger
Updated over a week ago

Can I turn off verification for a Guru Card so it never needs to be verified?

You cannot turn off verification, but you can select a custom verification date.

Written by Caroline Krueger
Updated over a week ago

Editing Cards

What types of files can I embed in Guru Cards?

Check out a list of all of the file types you can include in Guru Cards

Written by Caroline Krueger
Updated over a week ago

Can multiple users collaborate on a draft?

Guru does not support shared drafting or approval workflows, but read on to learn how to accomplish your goal by privately sharing Cards.

Written by Caroline Krueger
Updated over a week ago

Why am I having trouble viewing embedded content from Google?

Here are some quick troubleshooting steps to assist if you're running into trouble viewing an embedded file from Google Drive.

Written by Caroline Krueger
Updated over a week ago

What's the best way to title my Cards?

Check out these tips for titling your Cards effectively

Written by Caroline Krueger
Updated over a week ago

How do I single space when editing a Guru Card?

Learn how to create a single space between lines when creating or editing a Guru Card.

Written by Cassie Haughey
Updated over a week ago

Why am I seeing a red error "unable to load" over images?

Having trouble uploading images into Guru?

Written by Caroline Krueger
Updated over a week ago

Who can access Guru content in Slack?

Understand how and when users can view Guru Cards in Slack

Written by Caroline Krueger
Updated over a week ago

Does Guru support spellcheck?

Guru supports any in-browser spellcheck.

Written by Caroline Krueger
Updated over a week ago

Can I use an IME keyboard with Guru?

Having trouble editing and creating Cards when using an IME keyboard? Check out this article to learn why.

Written by Cassie Haughey
Updated over a week ago

Can various code languages be copied/pasted into Guru?

Learn more about which code languages can be supported in Guru

Written by Kayla V
Updated over a week ago

Why can't I type spaces in the Guru Extension over Zendesk Tickets?

Having trouble typing spacings in the Guru Extension over Zendesk Tickets? Check out this article to find out why.

Written by Cassie Haughey
Updated over a week ago

Experiencing a bug

Report a bug or problem to Guru

How to reach our team if Guru is experiencing an issue

Written by Caroline Krueger
Updated this week

Guru Status Page

Get updates about Guru's uptime and outage alerts

Written by Cassie Haughey
Updated over a week ago