Guru

Caroline Krueger

Marie Frei

Matt Garren

Find answers to trickier questions and advice from the Guru team here!

Advice, Troubleshooting and FAQs

Understand common sign in issues and how to troubleshoot.

Having trouble signing in to Guru?

In this article we'll discuss troubleshooting steps for common SCIM issues in Okta

SCIM troubleshooting in Okta

The Guru Web App is supported by most browsers. Read on if you have any concerns that your browser does not support Guru.

What browsers support the Guru Web App?

How to troubleshoot if your Guru invitations aren't going through

Why don't my Guru invitations go through?

Learn how to edit the email address you use to sign into Guru

Changing an email address in Guru

Change or reset your password in the Guru web app.

How to change or reset your password in Guru

Here is how to switch between two Guru teams

How to switch between Guru teams

Learn more about how users are defined in Guru.

How are users defined in Guru?

Learn how to update Guru's Browser Extension.

How do I update the Guru Browser Extension?

Security and compliance for Guru knowledge management

Questions about security at Guru?

Kayla Volk

Devon O'Dwyer

Managing your Guru Account

Understand when Guru sends you notifications in email, Slack, and Microsoft Teams

When does Guru send me notifications?

Learn about the information you'll receive in your weekly email digest from Guru

Guru's weekly email digest overview

How to manage and unsubscribe from Guru email notifications

Managing your Guru notifications in email

Setting up and editing when Guru notifies you in Slack

Managing your Guru notifications in Slack

Enabling notifications in Microsoft Teams allows you to stay up to date on important Guru activity right within your chat tool.

Managing Guru notifications in Microsoft Teams

How to troubleshoot common issues related to receiving Guru emails.

Having trouble receiving emails from Guru?

Notifications from Guru

Learn how to import iframed content into Guru using our spreadsheet migrator.

Importing iframes using the spreadsheet migrator

Discover how to pin a Collection to your dashboard for quick and easy access.

How to pin a Collection

You can not make a Board private in Guru. Read on to learn about other options to manage access within a Collection.

Can I Make a Board Private?

Yes! We offer several ways to get started with Cards and Collections

Does Guru have any templates to get started organizing knowledge?

Understanding who last edited a Guru Card, when they made the edit, and what their edit was.

How can I see who last modified a Card and when?

Learn how Collections are ordered in Guru.

Is it possible to rearrange Collections in Guru?

A Card or Board can only live in one Collection at once.

Can a Board or Card live in more than one Collection?

You cannot turn off verification, but you can select a custom verification date.

Can I turn off verification for a Guru Card so it never needs to be verified?

Managing Cards, Boards, and Collections

A list of example file types and advice on how to embed files in Guru Cards

What types of files can I embed in Guru Cards?

Guru does not support shared drafting or approval workflows, but read on to learn how to accomplish your goal by privately sharing Cards.

Can multiple users collaborate on a draft?

Here are some quick troubleshooting steps to assist if you're running into trouble viewing an embedded file from Google Drive.

Why am I having trouble viewing embedded content from Google?

Check out these tips for titling your Cards effectively

What's the best way to title my Cards?

Learn how to create a single space between lines when creating or editing a Guru Card.

How do I single space when editing a Guru Card?

Having trouble uploading images into Guru?

Why am I seeing a red error "unable to load" over images?

Understand how and when users can view Guru Cards in Slack

Who can access Guru content in Slack?

Does Guru support spellcheck?

Having trouble editing and creating Cards when using an IME keyboard? Check out this article to learn why.

Can I use an IME keyboard with Guru?

Having trouble typing spacings in the Guru Extension over Zendesk Tickets? Check out this article to find out why.

Advice, Troubleshooting and FAQs

Managing your Guru Account

Notifications from Guru

Managing Cards, Boards, and Collections

Editing Cards

Experiencing a bug