Advice, Troubleshooting and FAQs

Find answers to trickier questions and advice from the Guru team here!

Matt Garren avatar Devon O'Dwyer avatar Caroline Krueger avatar +3
35 articles in this collection
Written by Matt Garren, Devon O'Dwyer, Caroline Krueger and 3 others
Editing Cards

What types of files can I embed in Guru Cards?

Check out a list of all of the file types you can include in Guru Cards
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Why am I having trouble viewing embedded content from Google?

Here are some quick troubleshooting steps to assist if you're running into trouble viewing an embedded file from Google Drive.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

What's the best way to title my Cards?

Check out these tips for titling your Cards effectively
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

How do I single space when editing a Guru Card?

Learn how to create a single space between lines when creating or editing a Guru Card.
Cassie Haughey avatar
Written by Cassie Haughey
Updated over a week ago

Why am I seeing a red error "unable to load" over images?

Having trouble uploading images into Guru?
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Who can access Guru content in Slack?

Understand how and when users can view Guru Cards in Slack
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Does Guru support spellcheck?

Guru supports any in-browser spellcheck.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Can I use an IME keyboard with Guru?

Having trouble editing and creating Cards when using an IME keyboard? Check out this article to learn why.
Cassie Haughey avatar
Written by Cassie Haughey
Updated over a week ago

Can various code languages be copied/pasted into Guru?

Learn more about which code languages can be supported in Guru
Kayla Volk avatar
Written by Kayla Volk
Updated over a week ago

Why can't I type spaces in the Guru Extension over Zendesk Tickets?

Having trouble typing spacings in the Guru Extension over Zendesk Tickets? Check out this article to find out why.
Cassie Haughey avatar
Written by Cassie Haughey
Updated over a week ago