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Advice, Troubleshooting and FAQs
Advice, Troubleshooting and FAQs
Find answers to trickier questions and advice from the Guru team here!
+2
26 articles in this collection
Written by
June Zhang,
Matt Garren,
Devon O'Dwyer
and 2 others
Managing your Guru Account
What browsers support the Guru web app?
The Guru web app is supported by most browsers. Read on if you have any concerns that your browser does not support Guru.
Written by
Caroline Krueger
Updated over a week ago
Why don't my Guru invitations go through?
How to troubleshoot if your Guru invitations aren't going through
Written by
Devon O'Dwyer
Updated over a week ago
Changing an email address in Guru
Learn how to edit the email you use to sign into Guru
Written by
June Zhang
Updated over a week ago
How to change or reset your password in Guru
Change your password in the Web App
Written by
June Zhang
Updated over a week ago
How do I update the Guru Browser Extension?
Learn how to update Guru's Browser Extension.
Written by
Kassidy Butler
Updated over a week ago
Notifications from Guru
When does Guru send me notifications?
Understand when Guru sends you notifications in email, Slack, and Microsoft Teams
Written by
June Zhang
Updated this week
Weekly Verification Digest Email: Overview
Learn about what information you'll find in the weekly verification digest email.
Written by
Caroline Krueger
Updated over a week ago
Managing your Guru notifications in email
How to manage and unsubscribe from Guru email notifications
Written by
June Zhang
Updated over a week ago
Managing your Guru notifications in Slack
Setting up and editing when Guru notifies you in Slack
Written by
June Zhang
Updated over a week ago
Managing Guru notifications in Microsoft Teams
Enabling notifications in Microsoft Teams allows you to stay up to date on important Guru activity right within your chat tool.
Written by
June Zhang
Updated over a week ago
Having trouble receiving emails from Guru
I'm not receiving any email notifications from Guru, how can I fix this?
Written by
June Zhang
Updated over a week ago
Managing Cards, Boards, and Collections
Importing iFrames using the spreadsheet migrator
Learn how to import iFramed content into Guru using our spreadsheet migrator.
Written by
Matt Garren
Updated over a week ago
Does Guru have any templates to get started organizing knowledge?
Yes! We offer several ways to get started with Cards and Collections
Written by
June Zhang
Updated over a week ago
How can I see who last modified a Card and when?
Understanding who last edited a Guru Card
Written by
June Zhang
Updated over a week ago
Is it possible to rearrange Collections in Guru?
Learn how Collections are ordered in Guru.
Written by
Kassidy Butler
Updated over a week ago
Can a Board or Card live in more than one Collection?
A Card or Board can only live in one Collection at once.
Written by
June Zhang
Updated over a week ago
Can I turn off verification for a Guru Card so it never needs to be verified?
You cannot turn off verification, but you can select a custom verification date.
Written by
June Zhang
Updated over a week ago
Editing Cards
Can I use an IME keyboard with Guru?
Having trouble editing and creating Cards when using an IME keyboard? Check out this article to learn why.
Written by
Kassidy Butler
Updated over a week ago
Does Guru support spellcheck?
Guru supports any in-browser spellcheck. Read on to learn more about how Grammarly works in Guru.
Written by
Caroline Krueger
Updated over a week ago
Why am I having trouble viewing embedded content from Google?
Here are some quick troubleshooting steps to assist if you're running into trouble viewing an embedded file from Google Drive.
Written by
Caroline Krueger
Updated over a week ago
Why am I seeing a red error "unable to load" over images?
Having trouble uploading images into Guru?
Written by
June Zhang
Updated over a week ago
Why can't I type spaces in the Guru Extension over Zendesk Tickets?
Having trouble typing spacings in the Guru Extension over Zendesk Tickets? Check out this article to find out why.
Written by
Kassidy Butler
Updated over a week ago
What's the best way to title my Cards?
Check out these tips for titling your Cards effectively
Written by
June Zhang
Updated over a week ago
Who can access Guru content in Slack?
Understand how and when users can view Guru Cards in Slack
Written by
June Zhang
Updated over a week ago
Experiencing a bug
Report a bug or problem to Guru
How to reach our team if Guru is experiencing an issue
Written by
June Zhang
Updated over a week ago
Guru Status Page
Get updates about Guru's uptime and outage alerts
Written by
Kassidy Butler
Updated over a week ago