Advice, Troubleshooting and FAQs

Find answers to trickier questions and advice from the Guru team here!

Matt Garren avatar Devon O'Dwyer avatar Caroline Krueger avatar +3
37 articles in this collection
Written by Matt Garren, Devon O'Dwyer, Caroline Krueger and 3 others
Managing your Guru Account

Having trouble signing in to Guru?

Understand common sign in issues and how to troubleshoot.
Kayla V avatar
Written by Kayla V
Updated over a week ago

SCIM troubleshooting in Okta

In this article we'll discuss troubleshooting steps for common SCIM issues in Okta
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

What browsers support the Guru Web App?

The Guru Web App is supported by most browsers. Read on if you have any concerns that your browser does not support Guru.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Why don't my Guru invitations go through?

How to troubleshoot if your Guru invitations aren't going through
Devon O'Dwyer avatar
Written by Devon O'Dwyer
Updated over a week ago

Changing an email address in Guru

Learn how to edit the email you use to sign into Guru
Caroline Krueger avatar
Written by Caroline Krueger
Updated this week

How to change or reset your password in Guru

Change or reset your password in the Guru web app.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

How to switch between Guru teams

Here is how to switch between two Guru teams
Devon O'Dwyer avatar
Written by Devon O'Dwyer
Updated over a week ago

How are users defined in Guru?

Learn more about how users are defined in Guru.
Marie Frei avatar
Written by Marie Frei
Updated over a week ago

How do I update the Guru Browser Extension?

Learn how to update Guru's Browser Extension.
Marie Frei avatar
Written by Marie Frei
Updated over a week ago

Questions about security at Guru?

Security and compliance for Guru knowledge management
Marie Frei avatar
Written by Marie Frei
Updated over a week ago
Editing Cards

What types of files can I embed in Guru Cards?

Check out a list of all of the file types you can include in Guru Cards
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Can multiple users collaborate on a draft?

Guru does not support shared drafting or approval workflows, but read on to learn how to accomplish your goal by privately sharing Cards.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Why am I having trouble viewing embedded content from Google?

Here are some quick troubleshooting steps to assist if you're running into trouble viewing an embedded file from Google Drive.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

What's the best way to title my Cards?

Check out these tips for titling your Cards effectively
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

How do I single space when editing a Guru Card?

Learn how to create a single space between lines when creating or editing a Guru Card.
Marie Frei avatar
Written by Marie Frei
Updated over a week ago

Why am I seeing a red error "unable to load" over images?

Having trouble uploading images into Guru?
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Who can access Guru content in Slack?

Understand how and when users can view Guru Cards in Slack
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Does Guru support spellcheck?

Guru supports any in-browser spellcheck.
Caroline Krueger avatar
Written by Caroline Krueger
Updated over a week ago

Can I use an IME keyboard with Guru?

Having trouble editing and creating Cards when using an IME keyboard? Check out this article to learn why.
Cassie Haughey avatar
Written by Cassie Haughey
Updated over a week ago

Can various code languages be copied/pasted into Guru?

Learn more about which code languages can be supported in Guru
Kayla V avatar
Written by Kayla V
Updated over a week ago

Why can't I type spaces in the Guru Extension over Zendesk Tickets?

Having trouble typing spacings in the Guru Extension over Zendesk Tickets? Check out this article to find out why.
Cassie Haughey avatar
Written by Cassie Haughey
Updated over a week ago