To migrate your knowledge from Zendesk Guide into Guru, set up a Zendesk Knowledge Sync and contact Guru Support (firstname.lastname@example.org) once the sync is complete. Our team will help convert the synced Collection into a standalone Collection for your team.
You must have Zendesk and Guru Admin credentials in order to set up the Zendesk Sync.
Will I be able to edit Cards after the synced Collection is converted into a standalone Collection?
Yes, provided you have the permission to do so. When our team disconnects the Knowledge Sync, the Cards representing your Zendesk Guide articles will remain in Guru and will no longer be automatically updated when the corresponding Zendesk Guide articles are updated.