Utilizing Guru Analytics

👥

Access Required

• Admins: Access to all analytics across all Collections and users.
• Collection Owners: Access to dashboards for Collections they manage, including Card usage analytics.
• Page Owners: Can view dashboards for Pages they are assigned to.
• Knowledge Agent Owners: Can access Answers Analytics for their assigned Knowledge Agents.
• Authors: Access to dashboards for Collections they manage, including Card usage analytics.
• Read only users: Cannot view analytics dashboards. They can access Card usage analytics but cannot download results.

---

Using Guru analytics

Guru offers three categories of dashboards:

Guru Impact

Measure user adoption and feature usage across your organization.

• Adoption and Feature Usage – See which features provide the most value.
• Group Impact – Understand how Groups are engaging with Guru.
• Strategic Impact – View adoption over time and top authors.
  Only visible to Admins.

Knowledge Health

Understand the quality and usage of knowledge in Guru.

• Verification Health – Track verification rates and health of knowledge.
• Knowledge Usage – Identify popular Cards and search trends.

Performance

Analyze how Groups and individuals contribute to Guru.

• Contribution – Track content contributions by experts.
• Announcements – Measure announcement engagement.
• Group and User Drill-Down – View usage by individual users and Groups.
  Only visible to Admins and Collection Owners.
• Knowledge Usage – See search, views, and follow activity.
• Answers – Track questions asked and answered by Guru.
  Only visible to Admins and Knowledge Agent Owners.

---

Downloading analytics reports

1. Go to Analytics and open the dashboard with the report you need.
2. Click the ellipsis (⋯) in the top right corner of the report widget.
3. Hover over Download and select CSV or PDF.
4. The file will download to your browser's default location.

---

Scheduling a dashboard report

1. Go to Analytics and open the desired dashboard.
2. Click ⋯ > Create Schedule in the top-right corner.
3. Configure your report settings:
   • Name and Description
   • Frequency of delivery
   • (Optional) Gating condition
   • File type: PDF, XLSX, or CSV
   • Recipient: Your own user ID (additional users not supported)
   • View type: Choose between a saved filter view or Original Liveboard
4. Click Create to finalize and schedule the report.

---

Filtering analytics dashboards

💡

Tip

Users may belong to multiple Groups—be mindful when applying filters.

Each dashboard includes filters at the top of the page. Your role and Collection permissions determine which Collections you can filter by:

• Admins: Filter by any Collection.
• Collection Owners and Authors: Filter by Collections they can access.

---

Saving a filtered view

1. Apply the desired filters on a dashboard.
2. Click Save view to the left of the filters.
3. Enter a Name for the view. Saved views are private.
4. Click Save.

If you change filters while viewing a saved view:

• A blue dot will appear next to the filter.
• Click the caret icon to:
  • Update – Overwrite the saved view.
  • Save view – Create a new filtered view.
  • Manage views – Delete existing views.
  • Reset Liveboard – Reset the dashboard filters to default (Date: 01/01/2023).

---

Frequently asked question about Analytics

Can I disable Analytics?

Admins can hide Analytics from users under Manage > Workspace Preferences

How often do Analytics update? Is there a delay?

Analytics widgets update every 1-2 hours.

How far back does Analytics data go?

Data starts from each user's first activity in Guru.

---

👀

Want a closer look at some key Guru features and best practices?

Check out our events page for demos, workshops, new release roundups, Getting Started bootcamp, guest panelists and more! For upcoming live events and a library of past recordings: Click here to register