Verifying and Unverifying Cards

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Access Required

• You must be a Collection owner or author to verify or unverify Guru Cards, or to request verification.
• Read only users can highlight Card text and add comments to give feedback.
• If someone edits a Card but is not the named verifier (or in the verifying Group), the Card will become unverified.

Understanding a Card’s trust status

✅ Verified Card

You’ll see Verified in the top-left corner of the Card, along with:

• Verification date – when the Card will become unverified
• Last verified – who last verified the Card and when
• Verifier – the Group or individual responsible
• Verification Interval – how often the Card must be re-verified

⚠️ Unverified Card

You’ll see Unverified in the top-left corner of the Card, along with:

• Expiration date – when the Card became unverified
• Last verified – who last verified the Card and when
• Verifier – the Group or individual responsible
• Verification Interval – how often the Card must be verified

Unverifying a Guru Card

If a Card is inaccurate, authors and Collection owners can unverify it. This alerts the verifier for review.

1. Open the Card in the web app or browser extension.
2. Click the Verified label in the top left.
3. Click Unverify this Card.

All users can also highlight problem text and leave a comment, @mentioning the verifier.

Requesting verification

Any user with access to a Card can request that it be re-verified.

1. Open the Card in the web app or browser extension.
2. Click the Unverified label in the top left.
3. Click Request verification.

The verifier will be notified.

Verifying a Guru Card

Even unverified Cards appear in search results and can be used in suggested answers. Authors and Collection owners should review unverified Cards regularly and take one of two actions:

• Click Verify if the Card is up to date.
• Click the Edit icon to make changes, then Publish with the “verify” checkbox selected.

Using the “Unverified Cards” queue

Go to Tasks > Unverified Cards to view Cards needing attention.

• Up First – A curated list of high-priority Cards to review.
• All Cards – Full list of unverified Cards you’re responsible for. Sort by column to prioritize your queue.

Click a Card title to view, verify, or edit the Card.

Changing the Verifier or Verification Interval

For an individual Card

1. Open the Card and click Verified or Unverified at the top left.
2. Use the dropdowns to change the Verifier and/or Verification Interval.
3. Your changes will be saved automatically.

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Note

If you update the interval and are in the verifying Group, the Card is immediately verified.
If you're not in the verifying Group, the Card becomes unverified.

For multiple Cards

Use Card Manager to update many Cards at once.

1. Navigate to the Card Manager in Guru’s web app.
2. Filter for the Cards you want to update.
3. Select Cards via checkboxes. Use the top checkbox to select all.
4. Click Change Verifier or Change Interval in the toolbar.
5. Click Save changes.

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Tip

To track the overall trustworthiness of your knowledge base, check out the Verification Health dashboard.

• Use the “Verification score over time” report for overall trends.
• Use “Most urgent Cards to verify” to find frequently used, unverified content.