Search Analytics provides important insights into what your team is searching for in Guru and their search success. This data will help you proactively add and modify knowledge in Guru based on user demand and search behavior.
You will only be able to view Guru Analytics data on the content within the Collections that you have Author access to.
Assessing Search Analytics
Navigate to the Analytics dashboard in the Web App and click on the Overview tab.
Scroll down to Searches Producing Results and Searches Producing No Results.
Searches Producing Results are the top terms searched by your team. These terms are an indicator of content that is searched frequently and successfully accessed through a Card.
For example - if "new pricing" was the top searched term in Searches Producing Results, this could be an indication that a training session on your new pricing policies could be helpful for your team.
Searches Producing No Results represent the terms that are searched by users that yield zero Card matches. Review these search results and create or edit pre-existing Cards to include these terms to boost your search success.
For example - if "sales training" was searched 40 times by your team, it may indicate that you should create a Card with knowledge from your recent sales training. You can click on the # displayed under the Non Results Count column to understand which users searched for "sales training" so you can share this Card with this subset of users.
Click into the # of Results Count/ Non Results Count to see a list of which user(s) searched a term and when for both Searches Producing Results and Searches Producing No Results.
Creating or modifying Cards to address the terms found in Searches Producing No Results allows you to proactively add knowledge to Guru before a question is asked.
Using Search Analytics
Use your assessment of Searches Producing Results and Searches Producing No Results to:
Inform your Card content strategy in Guru to aid your end-users.
Manage your Collection permissions based on user search and access.
Organize the structure of your Boards in Collections based on terms appearing in search results.
All Analytics widgets will update every 1-2 hours with your team's information.
Due to the nature of the content, the Analytics page will generally take around 5-10 seconds to load. If you are experiencing significant delays on the Analytics page, please reach out to Support using the widget located at the bottom right corner of this screen for further assistance.
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