Having trouble viewing an image in your Guru Card? Use these troubleshooting steps to ensure that your images are hosted by Guru to prevent any trouble with viewing your content.

Is my image hosted by Guru?

Right-click inside the red area where you expect your image to appear. Select Copy link address. Paste the link address in a new tab in order to see the host URL. If the URL does not begin with content.api.getguru... this image is not hosted by Guru. This may be the source of the issue.

Don't see the option to "Copy link address"?

Right-click inside the red area where you expect your image to appear. Select Inspect.

The DevTools Elements tab should open and the element that you right-clicked should be highlighted. Typically, right-clicking anywhere in the red box will highlight a <span> element in the DevTools window.

Just above the <span> element (or nearby), you should see an <img> element. The <img> element should have an attribute that says src="{image-URL-here}" and that will be the source of the broken image.

If the src="{image-URL-here}" does not begin with "content.api.getguru..." this image is not hosted by Guru. This may be the source of the issue.

My image isn’t hosted by Guru. Why is this causing a problem?

Sometimes images inserted into Guru Cards by copy/paste cannot be hosted by Guru, which can result in the red error message (shown above). The image in the Card is still hosted by an application that the viewer doesn't have access to. Because these images are still technically hosted by the third-party source, anyone who doesn't have access to the source, or doesn't have permission within that other application to view the image, will see the red "unable to load" error message.

Some of the common reasons why Guru cannot host the pasted image include:

  • Lack of support - the image type is not supported, or, the image is too big (larger than 5GB).

  • Lack of access - the image is not found, or, Guru doesn't have permission to the image.

  • Other errors, such as connectivity issues.

How do I resolve this error message?

The best way to resolve this issue is to upload the original image to the Guru Card again.

What if my images are loading in the web app but not in the extension?

If you are running into trouble with loading images specifically in the extension, check to ensure that your browser is not blocking third-party cookies. In Chrome, you can confirm that on this page: chrome://settings/cookies.


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As always, Guru's Support team is here to assist with troubleshooting. To send us a chat, use the widget located at the bottom right-hand corner of this page.


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