Announcement analytics provide helpful insight into your team's consumption of important updates. With this data, company leaders have greater visibility into how different teams and individuals are engaging with announcements at a high level. These analytics can be used in conjunction with the granular Open/Read data available for each announcement. Learn how to view and download individual announcement data here.


❗Important

  • Announcements are only available for teams on the Builder, Expert, or Enterprise editions of Guru.

  • You will only be able to view Announcement Analytics for the Cards within Collections that you have Collection Owner access to.


💡 Tip

If you are an Admin and want to see all announcement data for your team, give yourself Collection Owner access to all Collections.


Accessing Announcement Analytics

Navigate to the Analytics dashboard in the web app and click on the Announcements tab.


💡 Tip

Use the filters at the top of the page to narrow down your results to view announcements sent to a specific Group, from a specific Collection or Card, or within a certain timeframe.


Understanding Announcement Analytics

User Analytics

The User Analytics widget will display announcement data for users that have received announcements from Collections that you have Collection Owner access to.

  • Total Announcements - Total # announcements received by each user.

  • Open Count - Total number of announcements received and opened (not yet confirmed Read) by the user.

  • Percent Opened - % of announcements opened by the user.

  • Read Count - Total number of announcements received, opened, and confirmed Read (via the I Read It confirmation) by the user.

  • Percent Read - % of announcements opened and confirmed Read by the user.

Group Analytics

The Group Analytics widget will display the announcement data for Groups that have received announcements from Collections that you have Collection Owner access to.

  • Unique Announcements - Total number of unique announcements sent to the Group.

  • Total Announcements - Total # announcements sent to that Group to each user.

  • Open Count - Total number of announcements received and opened (not yet confirmed Read) by the Group.

  • Percent Opened - % of announcements opened by the Group.

  • Read Count - Total number of announcements received, opened, and confirmed Read (via the I Read It confirmation) by the Group.

  • Percent Read - % of announcements opened and confirmed Read by the Group.

Using Announcement Analytics

Use your assessment of the User and Group Analytics widget to:

  1. Coach your team on the importance of reviewing crucial announcements.

  2. Inform potential improvements to how important content is shared or structured to maximize consumption.

Frequently asked questions about Announcement Analytics

Why don't I see all Users/Groups under the widgets even without filters?

You will only be able to view Announcement Analytics for the Cards within Collections that you have Collection Owner access to. If you are an Admin and want to see all announcement data for your team, give yourself Collection Owner access to all Collections.

Why can all users see the data for an individual announcement but only Collection Owners can see the data in the Announcement Analytics tool?

The reason the view of high-level announcement data is kept to a specific audience is that this contains some potentially sensitive information that could be used in coaching or review settings.


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