Search for the answer from Guru in Slack

1. Using Slack Actions, answer a teammate’s question with Guru directly in Slack. In the upper-right-hand corner of a Slack message, click the three ellipses ("⋮") to open a dropdown selector with More actions.

2. If you don't see the Guru-related shortcuts at the bottom of the More actions menu, click More message shortcuts... and search for "Answer with Card". Select Answer with Card to search for the correct response within Guru.


✍️ Note

The Answer with a Card command works in Slack threads. The @guru search command also works in Slack threads, and your search phrase and search results are publicly visible.


3. If you don't see the Card you're looking for or you want to modify your initial search, click Edit Search/Filters and type new search terms and/or add an optional filter by Collection and Tags. The Guru integration for Slack will then produce another list of Card results. This process of refined searching can continue until you find the right Card for your answer.

Guru Card search results as viewed in Slack with the edit search/filters button highlighted

💡 Tip

When the Slack message contains a very long block of text, Guru will receive and search on the first 1,500 characters. Quotations will also be removed so as to not accidentally search for an exact match on just one of the words in the text block. You can use Edit Search/Filters to further refine your search.


4. From the Search Results page, click View Card to preview the Card in Slack or Answer with Card to post the Card.


❗️ Important

The ability to delete a posted Card (or any message that is sent from a bot) is dependent on a team's Slack settings. The original sender of the message may be able to delete the message, otherwise, Slack Admin access is required to delete the post.


Create or add to an existing Guru Card

If you can't find a relevant Card to share from your refined searches and you want to write a new answer, click the three ellipses ("⋮") to open a dropdown selector with More actions and select Create Card. To add content from a Slack message directly to an existing Card, click the three ellipses ("⋮") to open a dropdown selector with More actions and select Add to existing Card.


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