Are you a brand new Guru Author? You're in luck! The following list of features, links to descriptions, and how-to guides provide the key capabilities that will let you organize and structure your team's high-value content—all in order to reduce the time and effort you spend responding to the same questions over and over again.

  • Guru web app The Guru web app dashboard is your one-stop site to create, view, and manage your team's collective knowledge. Use analytics to assess your entire team's usage and gain insights on specific users, as well as the content they're leveraging.

  • Announcements Notify your team of critical new or existing knowledge they need to read and have them certify that they've actually done so, with room to ask follow-up questions and share reactions.

  • Slack and Teams integrations Guru's chat integrations let you search for, share, verify, and document information on your own time, where your team already works. You can opt to receive Guru notifications in either of these applications.

Quick Start Guide for Authors
  • Guru's browser extension The browser extension allows you and your team to access Guru as an overlay of your work. This allows you to easily create content or view suggested content based on what you're working on, all without leaving your workflow.

  • Search for content Now, the knowledge you need to do your job is always at your fingertips. With Guru's advanced search functionality, you can look up quick answers and product details right where you already work.

  • Verification Your team has now built a single source of truth to browse information that's up-to-date and verified by company experts. Get reminders when your content needs to be updated and indicate to your team what content they can trust.

  • Follow Cards and Authors. Subscribe to updates on the information that matters most to you, so that you never miss a beat.

  • Knowledge Triggers Automatically surface Cards for your team where they're working, so you can ensure they're leveraging the right materials and following designated processes.

  • Asking a Question in Guru Organically grow your knowledge base. "Ask an Expert" allows your team to ask questions of you and other experts without leaving their workflow, and the answer you provide is automatically turned into a Card so it can be referenced by the whole team and kept up to date.

  • Cards Your content lives in Guru Cards. They're designed to make it quick and easy for you to maintain and update knowledge, as well as for your team to find the answers they need in real-time.

  • Collections, Boards, Boards Groups & Sections Organization helps you track and manage your Cards, and it makes it easy for your team to browse information. Utilize Boards, Board Groups, and Sections to create a clear system of organization for your team.

  • Tags Just as Boards can organize your Cards, Tags can organize your search. With Tags, your team can search for knowledge in a swift, intuitive way.

  • Card Manager Easily organize and manage the content you've authored with bulk actions and filtering using the Card Manager.

  • Guru's mobile apps It’s easier than ever to search for and read content on the go with Guru’s mobile applications for iOS and Android.

  • Guru Academy: Author user training Learn how to set up your knowledge base to enable your team to thrive via Guru Academy, a self-paced learning environment for you and your team.

📑 Related articles

Not a Guru Author? Check out the following articles to learn more about your role in Guru:

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