Knowledge Sync: Overview

Roles: Admins, Authors, Read Only

The Guru Knowledge Sync feature enables Guru to extract content from an external source and populate that content into a Read-Only Collection within Guru. This way, Guru users can search both internal and external-facing content from one place.

Knowledge Sync FAQs

How does Knowledge Sync work?

  • Guru syncs all public-facing content from the external source

  • Any private content or drafted content will NOT be synced in Guru

  • UPDATES - Guru only updates articles that have been modified, added, or removed between syncs.

  • DELETIONS - The Sync process will automatically remove any content from Guru that is no longer in the external content source.

  • Synced Cards will include an external URL to the corresponding page of the source (see card design below)

NOTE: Please allow up to 24 hours for your initial Knowledge Sync to go through.

How often does Knowledge Sync run?

  • Guru syncs with the external source every hour

How are Synced Cards different from Guru Cards?

Cards that are within a synced collection will look like regular Guru cards and are accessible from the browser extension, web application, and Slack bot. However, there are some notable differences:

  • All content in synced Collections are Read Only

  • Board Groups and Boards within a synced Collection cannot be edited within Guru

  • There is no Trust Status on Cards in a Synced collection, as synced Cards are not verified.

  • Synced Cards cannot be archived within Guru

  • Synced Cards will not have any privacy or sharing features at the Card level. Permissions can be set at the Collection level.

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In this example Guru card, you will notice a few differences from a normal card:

  • The yellow icon indicates this is a Synced card

  • The side panel provides easy access to the URL of the corresponding external page, the “Copy Card” button, the “Copy Card link” button, comments, and Card Usage Analytics.

How do Tags work on Synced Content?

  • Because tags are used differently across different sources, Guru does not sync any tags from the external source.

  • NOTE: Tags cannot be added to synced Cards.

Can I enable Content Performance on a synced collection?

  • Yes. Content Performance can be enabled for a synced Collection. Please reach out to to enable this feature for your synced content. (Learn more about Content Performance.)

  • NOTE: You'd only want to enable Content Performance if you were externally sharing assets or links that live inside synced cards.

Click here for instructions to set up content syncs with the following tools: