Frequently Asked Questions about Guru's Zapier App

What kinds of permissions do I need to create a Zap?

The Collections and Boards that you see appear in Zapier will match the access that you have in Guru. A 403 error in Zapier typically means that you are properly authenticated, but you do not have the proper user permissions to access a certain endpoint.

We built the Zapier app based on the four user roles within a Guru team. Below is a summary of what roles have access to what Triggers & Actions. For more information about the four Guru roles and their permissions, please read "Guru roles: Admin, Collection Owner, Author, Read Only":

Role Title:

Role Purpose:

Read Only

Read Only users leverage Guru to do their job, but they don't create content. Read Only users will be able to build Triggers off Card Created, Card Commented, Card Updated, Card Verified, & Card Archived on Collections they have access to. These users will be very limited in the Guru Actions they can build.

Author

Authors are the people on your team who create and manage content for the team to use. Authors will be able to build all the Triggers Read Only users can built, plus Card Copied, Card Unverified, Card Link Copied, Card Viewed, Card Favorites, Card Unfavorited, Collection Trust Score crosses a Threshold, Team reaches Milestone on Collections that have access to. These users will be able to perform the same actions they can on the webapp.

Collection Owner

Collection Owners have the ability to create, edit, and verify content. They can also restrict users from seeing specific content within a Collection via Board Permissions. Collection Owners will have the same permissions of Triggers & Actions as an Author would.

Admin

Admins are your team leads who manage your content, all users and their permissions, the structure of your Guru team, and all billing information. Admins will be able to build Actions around user management, such as Invite User, Invite User to group, Remove User, and Remove User from Group.

Card Archived does not allow Board ID set up?

Once a card is Archived, it no longer has any Board properties. Therefore, when the Card Archived Trigger is "triggered", Zapier cannot determine what Board the card was on.

Can I get the Card Comment Content out of the Card Commented Trigger?

At this time, we do not have a way to get the Card Comment content from the Card Comment Trigger.

Can I build a Trigger for when a Tag is added to a Card?

You can leverage Zapier's FIlter Rules to filter on a Card created that has a specific Tag added it the Card. This will not work if the Tag is added to the Card after it has been created.

Does the Guru App have a Knowledge Alert Trigger or Action?

At this time we do not support Knowledge Alerts as a Trigger or Action.

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