When rolling out Guru to your team, it is essential for your team to have designated Guru Admins (2-5 depending on your team size) to ensure the success of Guru moving forward. It's best to have representation from multiple teams that will be using Guru.
We've worked with Admins across various roles/functions within a company, such as:
Guru Admin Core Responsibilities
Choose a group of team members who will be able to:
Understand the infrastructure of your team's current knowledge base
Oversee the addition of new articles and/or updating knowledge articles
Manage the overall structure and organization of the knowledge
Mobilize the team to create, update and verify Guru cards over time
Manage Guru account relationship
Serve as point of contact for Guru CSM
Serve as point of contact for billing
Communicate Guru updates around new features and bugs
Track & Monitor Team, User Activity & Usage in Guru Analytics
Key Considerations when choosing an Admin
Will they be able to meet monthly (or more regularly) with the Guru team?
Are they able to communicate regularly to the broader team at your company using Guru?
Could this be a good career opportunity for them?