❗Important

You must be an Admin to remove users from your Guru team. Currently, there is no way to view who invited or removed users in Guru. If you're curious about who invited or removed a user from your Guru team, we recommend contacting your team's Admin(s).


Removing a Guru User

  1. Navigate to the Users and Collections tab within Team Settings.

  2. Click the ellipses ("⋮") next to the teammate's name.

  3. Select Remove from Team.

  4. Click Remove user to confirm that you want to remove the user. Click Cancel to go back a step.


✍️ Note

When you remove a user from Guru, that seat becomes available for another user.



✍️ Note

When removing users, note the team must have at least one Admin remaining.


Reassigning a User's Cards

  • If the removed user has created content, you will be asked to transfer the Verifier responsibility of those Cards. Choose the person you would like to edit and verify that content. Collection Owners and Authors can create and edit Cards.

  • If you remove a user that verifies content, Cards will be automatically assigned to the Collection Owner Group as the new Verifier. If no Collection Owner is available, we reassign to the current top Verifier in that collection.

  • If you anticipate removing a user, it will be helpful to reassign verification responsibilities of their Cards in the Card Manager prior to removing them.

Reassigning a User's Cards when SSO/SCIM is enabled

  • If your team is using SSO with Guru for user management, an Admin will need to remove those users in Guru's Team Settings page. Upon removal, an Admin will get a prompt asking them to reassign all Cards that the user is currently the Verifier for.

  • If your team is using SCIM for user management, Admins must remove users in the chosen identity provider (IdP). When you do this, the Cards will have no Verifier, and there is no prompt to reassign verification responsibility.

  • When Cards are without a Verifier, Guru automatically assigns the Collection Owner Group as the new Verifier. If there is not a Collection Owner Group available, Guru reassigns to the current top Verifier in that Collection.

Auditing and editing your users

We recommend removing any users as necessary before adding new users. This will prevent any accidental purchase of more seats than your team needs. For example, let's say your team currently has 100 users. You plan to remove 20 users from your team and add 30 new users. If you remove the 20 users and add the 30 new users within the same day, on your next bill date, you'll pay a prorated rate for 10 new users.


❗Important

After removing a user, that person will no longer have access to your knowledge or be able to take action in Guru. Your billing will be updated to reflect the change, dependent on your account details.


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