Guru's extensive Zendesk integration enables users to sync & unify their Zendesk Guide articles with Guru. Additionally, Guru's AI Suggest capabilities can proactively surface relevant knowledge to agents so they can respond faster and with more confidence.
Synchronize your Zendesk Guide Articles into Guru on an ongoing basis. Updates you make to your KB Articles in Zendesk will automatically update in Guru. Interested in setting up Zendesk Sync? Check out this article for our step-by-step instructions. Learn more about the Knowledge Sync feature.
AI Suggest for Zendesk Support and Chat
Guru will dynamically suggest helpful content to your Support Agents, as they're responding to inbound requests. For a more detailed description of AI Suggest and instructions please see: Learn more about AI Suggest & setup AI Suggest.
Guru can be configured to suggest specific knowledge to your team based on content or fields within Zendesk. For managers, Knowledge Triggers allow you to easily coach your team with information pertinent to their job. No more searching. Guru surfaces knowledge when and where your team needs it..
Our card linking functionality enables Guru users to affirmatively link a Card to a ticket, indicating that the Card was used to solve the ticket. This makes it simple and efficient for users to report what content they used to solve tickets, and provides team Admins with insight into successful articles and content gaps.
📑 Related articles
- Zendesk: Knowledge Sync
- AI Suggest Overview
- Setting up AI Suggest
- Setting up and Editing Knowledge Triggers
- Utilizing Knowledge Triggers
- Ticket Linking