Guru's AI Suggest integration with Freshdesk and Freshchat suggests contextually relevant Guru knowledge to your team right within Freshdesk/Freshchat.
Additionally, Knowledge Triggers within Freshdesk and Freshchat allow your team to assign designated Cards for agents to use based on the support scenario they encounter.
AI Suggest for Freshdesk and Freshchat
Guru will dynamically suggest the relevant cards for your support agents, whether they are responding to emails in Freshdesk or chatting live with your customers in Freshchat. Simply click the embedded Guru button to invoke knowledge suggestions on demand. Learn more about AI Suggest and use these instructions to set up this integration.
Guru can be configured to assign specific knowledge to your team based on content or fields within Freshdesk. For managers, Knowledge Triggers allow you to easily coach your team with information pertinent to their job. No more searching. Guru surfaces knowledge when and where your team needs it. Learn how to set up Knowledge Triggers.
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