When Notifications are Sent:
Guru will send you notifications in Slack, email or Microsoft Teams when:
You receive a Knowledge Alert.
A user requests verification of a Card and you're a verifier. Guru will not send a notification when a Card becomes unverified, however you will receive a weekly digest of all your unverified cards. You can use the work task queue feature in Slack to help manage verification responsibilities.
A user asks a question of you.
Someone clicks on a link that they've sent via Content Performance.
A user interacts with you via the Comments section of a Card.
New comments: The Card verifier and anyone @mentioned in that comment will be notified.
Replies: Anyone who has participated in that comment thread and anyone @mentioned in that reply will be notified.
Resolved comments: Anyone who participated in that comment thread will be notified.
Reopened comments: Anyone who participated in that comment thread will be notified.
Where Notifications are Sent:
By default, Guru notifications are sent via email. If your team Admin has installed the Guru App for Slack or Guru App for Microsoft Teams you have the option to receive Guru notifications in Slack or Microsoft Teams instead of email.
Once you enable your Guru notifications in Slack or Microsoft Teams, you will no longer receive notifications via email. We cannot support notifications to both Slack, Microsoft Teams and a user's email at this time.