After you have started creating Cards and inviting users to your team, changing behavior takes time! Here are 6 tips to reinforce that Guru is the place your team should go to access expert-verified knowledge.
1. Teach your team to download and use the Guru Chrome extension.
When your team downloads the Guru Chrome extension, they can search for Guru Cards wherever they're working.
2. Use the Guru integrations for Slack or Microsoft Teams to share information directly where you work
When your team asks a question in Slack or Teams, respond with a Guru Card!
Answer a Question with a Guru Card directly in Slack
Learn what topics are trending in Slack conversations
3. Teach your team best practices for searching for content.
Your team's main way of surfacing content will be via search. Make sure your team knows how to filter their search.
4. Use announcements to share new/updated knowledge with your team.
When you add relevant new content to Guru, send (or schedule send) an announcement to a relevant Group. Ask them to practice clicking "I Read It" to indicate that they received and read it. Recipients can also engage with this comment by reacting to it and leaving comments.
5. Keep content concise for easy consumption.
Keep content concise! We have found that users do best with content that is under 1000 words (~1 page in a document) which equates to about 1 minute for a user to consume. Read more about how to create and edit Cards.
6. Use Guru's analytics to assess your team's adoption.
Use User and Team Analytics to track your team's adoption of Guru
Understand your team's Search Analytics to see which Searches are Producing vs. Searches Producing No Results to find out where your team's knowledge gaps are.
Use Announcement Analytics to coach users on the importance of reading important team updates.
When you know an answer lives in Guru, share these gifs with your team to encourage Guru usage and push users to Guru before asking!