We're sorry to see you go. If you're considering cancelling your Guru service, here are a few things to know:

  • Please be sure you are intending to cancel your services with our knowledge management software solution. We're often confused for other platforms with similar names.

  • Once you've confirmed you want to cancel your service with us, please reach out to Support at support@getguru.com to begin the cancellation process with your email address and company name.

  • Please note that you must notify us at least 15 days ahead of your subscription end date for your cancellation to be effective. For more details on our Cancellation and Subscription Terms, see our Terms of Service.

✍️ Note

  • If you have a trial account, Guru can remove your team immediately upon receiving notice within 30 days of the start of your trial.

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